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Photoshop freezing at 99% when saving file.

Forum|Forum|6 years ago
December 8, 2019
37 Antworten
103580 Ansichten

Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

Beste Antwort von jacquelingphoto2017

I'm still read through the 7+ pages is comments here - but to chime in re : my own experience, I'm on a Microsoft computer and saving to the local HD and have been having the same issue all week - including resulting in a corrupt file now today. Very frustrating.

Hi @Mallory5FE2 ,

Sorry to hear about your damaged file. Please follow the information at https://community.adobe.com/t5/photoshop/photoshop-freezing-at-99-when-saving-file/m-p/11651448#M491185

This should resolve the problem. If you are saving to local disk then the small files have used up all your memory and your virtual memory is not sufficient to manage the files. Follow the instructions for the settings suggested and remove files you are finished with or not working with to an external drive.

Best wishes

JG

Photographer and Nutrition Author

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D Fosse

Community Expert

https://feedback.photoshop.com/photoshop_family/topics/photoshop-2019-cc-vs-macos-catalina-doesnt-save-files?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all

Kevin Stohlmeyer

Community Expert

Per the OP - Photoshop isn't crashing, it's stalling at 99% so the users are force-quitting the app.

jacquelingphoto2017

Community Expert

Hi kstohimeyer,

I suggest you follow the information I post here re crash report, except you will state that it stalls at 99% saving forcing you to quit the app. Please state whatever procedure you use to quit the app and that a crash report utility did not pop up.

Best wishes

Jacquelin

R

Redbird Studios Arizona

Participant

I'm having the same issue on my MacBook Pro 2017 (16 RAM). It's super frustrating.

C

claytonc81626116

Participant

I'm on a PC and same thing is happening here.

jacquelingphoto2017

Community Expert

Hi Claytonc,

Sorry About your experience. I assume you are using Windows 10 that was digitally activated.

I also assume you are not using a trial version of photoshop cc 2020 that has expired.

Check to make sure you have the latest updates for your operating system.

If you did not set Creative Clouds to auto update, check for the latest updates. The latest update should have a fix for pc. My crash issue was fixed with the latest updates.

If all is well with the above areas and in relation to the activities on your computer there is enough memory, and sufficient space on your hard drive, then please try the suggestion at

https://community.adobe.com/t5/photoshop/photoshop-freezes-when-opening-raw-file/td-p/9287632

Please let us know if this helps

Best wishes

JG

D Fosse

Community Expert

It's a Catalina-specific issue, happening when you try to save directly to an external disk. That is generally not recommended anyway, the safe procedure is to save locally, then move the file over.

ANOTHERMATTRYAN

Participating Frequently

Hi there.

I am running Catalina and have the latest update of PS. Unfortunately it isn't an issue related directly to saving to an external disc. I have been experiencing the same frustrating issue where by ultimately I have to force quit and dump what I have, then followed by a complete reboot of my machine. This is occurring whether I am saving locally or to removable hard drives, icloud or creative cloud destinations.

It is worth noting that while the program seems to have stalled at 99%, it is still possible to continue working (although obviously you cant save the work) you can however continue to 'save for web' with any open file, with the exception of the 99% saving file.

jacquelingphoto2017

Community Expert

Hi Anothermattryan

Sorry to hear about you experience. I note you did not say what version of photoshop you are using. Also you did not say if a crash dialogue box pops up. If one does I suggest you fill it out along with all the info requested including the version photoshop you use along with the info you submitted to this forum. If no crash dialogue box did pop up I suggest on the open application select help, then select photoshop help. On the open page select support, then select contact up and send all the above suggested details to adobe.

If it is a bug it will be fixed with a future update.

Best wishes

JG

E

EGhaf

Participant

Hi, I am having the same issue. My file is saving to 99% and not completing the task. Leading me to force quit photoshop and losing all work that has been done.

jacquelingphoto2017

Community Expert

Hi Eghaf,

Sorry to hear about your experience. What version of Photoshop are you using?

Did you get the latest update?

Is it absolutely none of your files saving, or does the first one save and then no other except you quit photoshop?

Mark ORIMBELLI LLC

Inspiring

Hi @oneborisov ,

I have discovered something recently. I am not sure it is the case causing the issue. The symptom still seem to be a memory issue and depending on how much you do, despite your memory capacity there will be problem soomer or later. You have to maintain Photoshop as we had to do Windows long ago. This is what I think the problem is.

Photoshop uses a lot of memory especially if you use Camera RAW. Depending on the volume of your work-flow verses your memory capacity, if you work with smart objects, how many recent files are saved, hard drive space and how many you store on your system, the software will start giving trouble sooner or later. If you use

Camera Raw the small files that are automatically saved seem to utilize some of your memory. When you are through with working on a file, if you want to save everything, remove them from your hard drive and store them externally. Just keep files you are working with on your system.

If you work with smart object, that utilizes more memory space. It is nice and convenient to work with, but some of us might have to just bypass it.

You might need to either reduce the number of Recent files that are saved or stop the saving. I reduce mine to 5, but I do not handle high volume. To change the number of "Recent files" saved you need to go to "Preference" by clicking on Edit on Windows or Photoshop on Mac; Go to Preference at the bottom of the menu list. Then click on General at the top of the pop-up menu. On the left of the pop-up dialog, click on File handling At the bottom you will see Recent file list contains you may change that to a lower number or zero. If you choose zero no recent opened files will be automatically saved.

You will need to clear the chache. To clear the chache you go to Edit or Photoshop (for Mac) - Purge - All. If All is not active, it means there is no chache to clear.

To check your Photoshop memory information go to Preference - Preference to check the memory info including the ideal memory range and what is being currently used.

I believe the article at https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#adjust-scratch-disk-preferences, though it might be dealing with another issue, might carry helpful information for this instance, I suggest you try what you can and let us know the outcome. All in all I hope this helps.

Best wishes

JG

"Recent file list contains you may change that to a lower number or zero." solved my "Saving 99%" hangs.

I've changed to 5 images then opened and saved file at lightspeed...

Tested with: 26.5.0 & 26.6.0beta

jacquelingphoto2017

Community Expert

Hi Johnee,

Sorry about your experience. I assume you are using the Photoshop 2020 version. If that is the case, a crash report dialogue box should pop-up when the freeze occur. I suggest, as it requests, you explain in details what you are doing when you have the freezing, and any other relevant information, complete the other requirements of that crash report dialogue box and send the report.

Best wishes

JG

italosan

Community Expert

Hi, we are sorry that you are experiencing problems with Adobe Photoshop. Could you please provide us with more information that is inconsistent with the characteristics of your PC and the version of Photoshop you are using?

H

HenriGo

Participating Frequently

Having the same 99% stuck issues. Frustrating beyond belief.

Have PS 2020, Imac Catalina. Installed update 21.0.2 Even upgraded the Imac's ram.

Seems to be an issue with especially large PSD files. Gets stuck at 99% and you need to reboot the entire computer.

Most of the time the PSD file is then completely unusable and looks corrupt (all colors mixed etc).

Hours of work LOST. This issue needs fixing on Adobe's side NOW to work well with Catalina.

Frankly, I prefer not to read about a blamegame catalina/Adobe, As a customer, I just want this to work well.

Please fix this A.S.A.P thank you.

tinab84487057

Participant

Exactly my issue only mine freezes at 73% and no error messages! I waited hours to see if it would eventually save. Nope. I had to restart computer. The file looked the same as you're describing. Horizontal multicoloured lines!

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