Photoshop freezing when I try to work on a file

[anastasias49808028]

Hi All,

I've been using Photoshop via my Cloud subscription for several years without any problems. Suddenly it has begun freezing when I try to work on any files. I tried uninstalling it and then reinstalled, but to no avail, the same thing is happening. I'm using a PC which has sufficient clout and I run Windows 10.

Please help!

Thanks,

AS

[Ged_Traynor]

Hi

Have you tried resetting your Photoshop preferences

If that doesn't help, try using the Adobe cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

When you say "sufficient clout" what exactly are your computer specs

[anastasias49808028]

Thanks for your reply Ged, appreciated. My PC's spec is:

8GB of RAM

Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz 3.20 GHz
64-bit operating system, x64-based processor
Windows 10 Pro

I haven't yet tried any of the things you mentioned, I'm not tech-savvy. I'll try tonight, thank you!

[anastasias49808028]

I've just tried “reset preferences on quit”, then when I re-opened Photoshop it's frozen just as I'm trying to open a PSD, not a big PSD either.

[anastasias49808028]

Here's a bit more info, this is a view of task manager during my Photoshop freezing problem just now.

[J453]

Have you tried completely restarting the computer by chance? It looks like Photoshop might be waiting for a wedged process shared with the CC Desktop app.

[anastasias49808028]

I'll try that now Jeffrey, thanks.

I ran the Adobe Claner Tool earlier but to be frank I didn't know what I was doing.

[anastasias49808028]

Oh no, I tried switching my computer off completely, then on, and Photoshop is still freezing.

[anastasias49808028]

Is it perhaps something amiss with the latest version, 22.5?

Could it be worth me installing an older version, such as 22.4.3?

[anastasias49808028]

Ok so I've uninstalled the latest version and installed version 22.4.2 and ...

IT'S WORKING AS IT SHOULD!

...so what's up with the latest version? I'm on Windows 10 and I'm using a fairly new, good computer with adequate spec.