Photoshop Generative Fill - network connection error

Forum|Forum|1 year ago
October 11, 2024
2 replies
1656 views

I am a graphic designer and installed Photoshop to my corporate PC. Due to security policies, I cannot access web directly - we use proxy and has firewall in organization. I am sure that generative ai fill is not working as it is blocking on my company level. I need to provide which IP addresses and ports need to be opened for exception. Please help me to get these addresses for my network administrator.

I tried several how to fixes provided on community and web (local Firewall exception, disabling antivirus firewall, exception on corporate antivirus) - did not help. NEED IP ADDRESSES AND PORTS to exclude.

F

FIRST_FRAME0033

Participant

generative fill internet error

Sameer K

Community Manager

Hey, @ivan_8852. Welcome to the Photoshop Community. I'll help you figure this out.

If your IT team manages the network, you'll have to reach out to your IT team to ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/4dOSb9g

We hope this helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

I

ivan_8852Author

Participant

Good day!

Thanks for reply. The issue is, our admins exclude by IP addresses. I gave them this list and they asked for IP adresses. Is there any chance you can get that list or give me a hint how we can get that IP address list?

Thank you in advance!
Sincerely, Ivan