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C
CVHManchester
Inspiring
October 1, 2022
Question

photoshop hangs at Saving 0%

  • October 1, 2022
  • 3 replies
  • 296 views

Currently I am editing 2 PSB files each of ca 25 GB on a HDD, H: with 1.8 TB free. My computer has 32 GB RAM of which Photoshop is currently using ca 21 GB and 14% CPU actively with no apparent disk activity.

The first error was Scratch disk full.I had declared 2 scratch discs to get round this problem many months ago.

C: (an SSD) is very full, 43 GB free of 465 GB, largely because 269 GB are occupied by Photoshop temp files which I cannot delete because Photoshop is using them.

G: (an HDD) is very empty, 3.96 TB free of 5.45 TB.

 

The second error was when I tried to close down Photoshop to restart.

First I tried to save the two PSB files. 1 1/2 hours later, both are stuck on Saving 0%.

 

As I do not want to lose the edits (which are slow), I have not yet shut down Photoshop nor the computer.

Any ideas what I should do next?

This topic has been closed for replies.

3 replies

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
October 2, 2022

If you save Recovery Information can you find it for the images? 

What are those files’ change dates? 

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    October 2, 2022

    Another thing: Are you using background save? 

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      October 2, 2022

      I would recommend:

      First duplicate the saved images. (edit: I meant back them up on the computer, do not duplicate them in Photoshop, that’s more RAM/scratch space.)

      Then, if they are not emminently important, remove hidden Layers (»Delete Hidden Layers«), delete unnecessary Alpha Channels, purge everything (Edit > Purge > All), close all other documents, close all other applications, try saving again. 

       

      If that proves fruitless try »splitting« the document by using Image > Duplicate and removing part of the Layers and ytrying to save the resulting file.

      In the past I have encountered files where the problem appeared to be connected to one specific Layer … 

       

      As for the future: 

      What have you done for all-purpose trouble-shooting and performance so far? 

      https://helpx.adobe.com/photoshop/using/preferences.html

      https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

      https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

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