Participating Frequently

P: Photoshop 2025 black home screen blank

Forum|Forum|11 months ago
April 10, 2025
9 replies
2914 views

Hi guys,

I am using PS 2023 and I really don't want to update as I don't wany ANY of the AI tools etc. Anyway, when I load up PS my home screen is completely blank. I have tried every fix I can find and nothing is working and it's very very frustrating.

I have renamed the UXP, CEP and Extensions folders in all manner of orders and still nothing.

This is really annoying and seems like a problem I shouldn't have to deal with.

Any ideas will be greatly appreciated. Thank you!

Windows

Sameer K

Community Manager

The team has fixed the service.

Please feel free to start a new thread with screenshots and System info if you continue to experience this behavior.

오

오오342524106mnw

Participant

환경설정들어가서 일반에서 그 누르는 건 이미 해봤구요.

창에 들어가서 옆에 레이어랑 색상 놓는 방법 도 알고 있어여 그냥 그 최근 작업파일 보이는 메인화면이 아떠요 ㅠㅜ

로그아웃하고 드어가면 보이기는 안데 로그인을 하면 다시 안보이는 화면으로 들어가지구요...

위에가 지금 상황인 화면이고...

(출처 네이버 검색) 아래가 원래 떳어야 하는 메인화면이에여...

c.pfaffenbichler

Community Expert

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? (Not even meant as a solution, just a check.)

Is Photoshop > Preferences > Auto show the Home Screen checked?

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

J

jamesr78070053

Participating Frequently

For me, this issue does NOT occur on "Photoshop 2025" or "Photoshop 2024" but DOES occur with "Photoshop 2023" AND "Photoshop 2022" - see video:

https://youtu.be/UWgiDYPFWiM

PLEASE do not tell me that Adobe recommends that people not have multiple copies of Photoshop installed. I have had all of these versions installed since each of them were released. This issue only started happening a day or two ago. If it was a problem caused by multiple versions of Photoshop, then it would have happened a long time ago. Again, PLEASE do not patronize me with the usual talking points. It only hurts your credibility and lowers peoples' opinion of Adobe. Just fix the problem without blaming the messengers.

W

wguion

Participating Frequently

Earlier this week, I opened PhotoShop to work on a photo file and the "Recent Files" screen was gone. A blank screen was what remained. I use PhotoShop 2024 on an iMac with OS 13 Ventura. I have searched the community for similar issues and have literally tried every suggestion I could find including, resetting PS preferences using two methods (in Preferences and restarting PShop while holding down shift-option-command), restarting PhotoShop app, restarting my computer, unchecking "use Graphic Processor", and finally reinstalling PShop altogether. My recent files are still shown in the dropdown menu under "Files" but the screen still remains blank (see below). Any "new" suggestions for what might be causing this issue? Has Adobe decided to do away with the "recent files" screen altogether? Thanks, BG

nikunj.m

Community Manager

Hi, please try the steps suggested here: https://adobe.ly/4icYIwH

Let us know how it goes!
Thanks,
Nikunj

W

wguion

Participating Frequently

The instructions from Adobe - There is no Library listed in the dropdown menu under Finder. Nor is there a Library listed under the Go dropdown menu. - WG

Steps for Mac:

Close & Quit Photoshop app
In Finder, go to ~/Library/Caches/Adobe/CCX Welcome
Hold down the Option key & click on the 'GO' menu from the top & select Library.
Clear the contents & remove them from the trash.
Go to Activity Monitor (use Spotlight search)
Quit Creative Cloud Content Manager
Go to /Applications/Utilities/Adobe Creative Cloud Experience
Run Creative Cloud Content Manager
Open Photoshop

T

TaeAn37324877u4sr

Participant

First: I opened Photoshop2024 yesterday, but the mainDisplay didn't open, so I thought it was common, so I closed Photoshop2024 and did something else.

I opened Photoshop2024 the next day and it hasn't changed from yesterday. So I deleted Photoshop2024 from Adobecloud and downloaded the 2025 version and opened it.

But that doesn't change either

Why can't I see the main screen of Photoshop? Please help me

Here's a video file

Sameer K

Community Manager

Thanks for adding the details and your patience. The team has started an investigation for v25.0, and the issue does not exist on the latest versions of Photoshop. Please update Photoshop to the latest version available via the Creative Cloud desktop app and check if the issue exists.

Thanks!
Sameer K

darleneseale

Inspiring

The above steps to reset the home screen didn't work for me. I went to general and deactivated the homescreen and check the legacy box as instructed, restarted PSD and it's still completely blank. Is there anything else, short of updating PSD to the latest version cuz that means I have to save all my pattern files because PSD likes to purge them all just for fun I guess? I miss my home screen. Thanks for your help. I'm using an iMac in PSD23.

M

misha_6283

Participant

Same issue here, i have 8gb of RAM and 128gb SSD installed but whenever I try to open PS few times again and again this blank screen appears!

O

Opale_

Participant

Hello !

I'm on Windows 11 and Photoshop v.25.0

I already tried to uninstall and to rename the CEP and UXP folder to " CEP.old " and "UXP.old" but it does'nt work

Ged_Traynor

Community Expert

@Opale_ can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

Ged_Traynor

Community Expert

@defaultqndm9w1kbcey have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

D

defaultqndm9w1kbceyAuthor

Participating Frequently

I have done this and it's still blank. I have no idea whats wrong. I don't understand as I haven't changed anything. Just one day.....gone.

Ged_Traynor

Community Expert

@defaultqndm9w1kbcey can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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