I was working with photoshop and illustrator, then I went to lunch and closed both apps. When booting them up again, Photoshop "home screen" is black. I can't open recent files.
When I open a saved .psd, the file opens correctly.
Thanks for your post. Im having the same problem and its driving me crazy. I even tried to go to an older version and still when I open PS Im still getting a Blank Black screen.
@Bomber33 @That's great. Thanks for letting us know the working solution.
I hope this helps neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right' google me "neil barstow colourmanagement" for lots of free articles on colour management Help others by clicking "Correct Answer" if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
@Prince Walker Photography Hi.I have been experiencing the exact same issue this morning.I did a live chat with an Adobe agent.He solved the issue by renaming something called the UXP file to the following “UXP.old”. The home screen no shows and displays correctly
I’m encountering an issue with Adobe Photoshop 2024 where, upon launching the application, I am met with a blank startup screen without any open documents or the usual welcome screen with options to create or open a file. The menus and options are accessible, but there's nothing on the workspace – it's just a dark background.
Things I’ve already tried:
Restarting Photoshop
Rebooting my computer
Ensuring my system meets the hardware requirements for Photoshop
Before I consider reinstalling or resetting preferences, I wanted to reach out to see if anyone has experienced a similar issue and found a solution.
Any advice on how to resolve this and get back to editing would be greatly appreciated!
The team has been informed about this. We advise against renaming UXP folders as various other Adobe Apps share this directory, which may result in unexpected behaviors & broken workflows.
Update: Follow the steps here to refresh caches for an essential Creative Cloud component.
Steps for Windows (Steps for macOS shared below - click 'Jump to reply')
Quit Photoshop.
Go to C:\Users\useprofilename\appData\roaming\adobe\ccx welcome Press Windows + R & type in - %appdata%\Adobe\CCX Welcome & click OK.
Clear the contents of this folder.
Go to Task Manager > Processes
Find Creative Cloud Content Manager > right-click & End Task.
Go to C:\Program Files\Adobe\Adobe Creative Cloud Experience Press Windows + R & type in - C:\Program Files\Adobe\Adobe Creative Cloud Experience & click OK.
Run Creative Cloud Content Manager.exe
Open Photoshop again.
Steps for Mac:
Close & Quit Photoshop app
In Finder, go to ~/Library/Caches/Adobe/CCX Welcome Hold down the Option key & click on the 'GO' menu from the top & select Library.
Clear the contents & remove them from the trash.
Go to Activity Monitor (use Spotlight search)
Quit Creative Cloud Content Manager
Go to /Applications/Utilities/Adobe Creative Cloud Experience
Run Creative Cloud Content Manager
Open Photoshop
As a temporary workaround, please press the ESC key to skip the home screen.
Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.
Please upvote from the top of the post if you see this behavior.
I just updated photoshop with the latest update (v 25.6) and now my Photoshop home page is black. I no longer get the startup page which shows all of my recent projects. Is anyone else having this issue?
One minute I was closing the program to reload and when I opened it back up, the thumbnails of my recent projects were gone. I don't exactly understand what happened as I tried to find the setting where it states to show thumbnails of recent projects, but it was gone. the whole menu is also gone (create new and open buttons, the sorting settings) Literally everything! The only ways I can access my files is via "files" and then open or through the creative cloud app.
Please fix this, this is very annoying to deal with!
Same thing here. Black screen for the home screen. This is very bad for me since many of my most important files are in the cloud. I have tried various fixes found online and none of them work. I have the most recent photoshop for mac. Using Sonoma 14.1.1 (23B81), Apple M2 Max
I don't this this is problem caused by me, but it is an Adobe problem of some kind. Please help soon.
Have tried to open Photoshop this morning and can only see a blank black screen with just the toolbar showing at the top.Home screen is NOT showing correctly.Have checked "auto show home screen" in preferences but still no show.When I open Photoshop there seems to be greyed out shapes where the home screen items should be but soon reverts to a blank screen.Can open and edit recent phots correctly. Up to yesterday all was correct.Any help much appreciated.Thankyou. Photoshop 2024. Version 25.5
Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.
Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video
In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.
Library will now appear in the list - below the current user's “home” directory. ]
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.
Note for those on macOS:
Preference preservation is affected by macOS permissions,
you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy
If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still hanging?
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.
Do you still have problems?
Here's a link from Myra Ferguson specificially for troubleshooting Photoshop if it crashes on launch (which includes resetting preferences)Troubleshoot crash or freeze in Photoshop
It may even be time to reinstall Photoshop.
It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.
(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)
Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.
Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.
I hope this helps
neil barstow, colourmanagement net- adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
My Photoshop 2024 intro page just decided to go black! .. Tried all sorts .. found this thread ... changed UXP folder to ~UXP .. and magic. Fixed it! Thank you.
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