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Photoshop - I am about to give up...

Community Beginner ,
Feb 18, 2023 Feb 18, 2023

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Hello there! I am tired of trying to work with Photoshop as it never gets stable. It keeps crashing and crashing, again and again. I've tried everything I found on the internet. All that font cache stuff, gpu, I have no plugins installed. All drivers up to date, Windows up to date. I even tried restalling Windows to see if it works better... I have I9 10th gen, 48 RAM, video card with 12 GB. No matter what I try, it keeps crashing. I've been working with it saving after every action I do, but sometimes I get envolved with the edition and forget to save and lose precious time of work when it crashes. 

Crashes happen more often when I:

Use the Object Selection Tool

Do free transform on layers

Use the background eraser tool

Is there anything else I can do? I've tried everything I found here in this forum/site.

I use Win10. Would it be more stable on Win11? 

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Tales25016143nh4o sorry to hear this.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Have you tried updating to the latest Ps version, 24.2, to see if the issue is resolved?

 

Thank you,

Cory

Thank you,
Cory

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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HI @Tales25016143nh4o go to Photoshop help menu/System info and copy/paste details here. That will help give us a better idea what were looking at.

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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Most likely an incompatible GPU.

 

Have you confirmed your system meets the CPU and GPU requirements to run current versions of Photoshop?  I ask because mine does not so I intentionally postponed upgrading PS until I can replace my equipment.  Older versions of PS are very stable on my Win 10 (ver 22H2) system.

 

See below for more details:

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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