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Photoshop increidbly slow with GPU acceleration enabled, 3060 TI

Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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I'm not sure if this is considered a bug or not, but it's been bothering me alot.  I am running the latest drivers for the 3060 TI, the latest Photoshop update, I've updated my windows 10 install, and I'm still running into the issue of the simplist operations taking well over 20 seconds to complete.  But as soon as I go into the performance settings and turn off "Use Graphics Processor", it runs great (From what I've seen).

 

This is annoying, as I'd like to utilize the new card I just bought, and not have it ruin the software.  Premiere Pro also likes to behave very slowly when I know for a fact the same composition ran great in After Effects.  Any ideas?

 

SPECS:

  • 32 GB DDR4 RAM
  • AMD Ryzen 5 3600 6-Core Processor
  • NVIDIA GeForce RTX 3060 Ti
TOPICS
Windows

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Adobe
Community Expert ,
Feb 17, 2023 Feb 17, 2023

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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Hi, @XANJ @I know it sounds counterintuitive, but could you try rolling back with a clean reinstall of the November 524.28, I think, Studio drivers? Many users reported issues with subsequent drivers versions.

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Community Beginner ,
Feb 18, 2023 Feb 18, 2023

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Hey @Bojan Živković & @PECourtejoie.  Thanks for your help! I have tried both of your suggestions to no avail. The usual troubleshooting steps didn't work, there are no G-Sync options in my Control Panel, and a complete driver rollback and reinstall using DDU and the official drivers didn't work either.

 

In fact, I have found that with GPU acceleration on or off, the software is terribly slow on several operations. I'm not sure what to do at this point.  Here is a video showing this: (Screen recording does not affect performance, it is pretty much the exact same, recording or not.)

 

I get it's not the best demonstration, but it's this choppy and slow with nearly everything else when it wasn't like this before (This is after I rolled back drivers and tried troubleshooting)

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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Apparently there are problems specific to AMD Ryzen systems that can be fixed by updating the BIOS.

 

Here's one:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-continues-to-crash-shutdown... 

 

 

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Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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@D Fosse,  Thanks for the suggestion (I should've updated my BIOS in general, it was outdated!).  I went ahead and updated but I'm still getting the same terrible performance.  I am just lost at this point.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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Preference reset is basic troubleshooting step https://helpx.adobe.com/photoshop/using/preferences.html

Check also that some software like antivirus does not blocks Photoshop from operating properly, thats the only thing that comes to my mind at the moment.

I will also tag @CoryShubert 

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hi @XANJ sorry to hear this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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@CoryShubert.  Here's the output:

 

Adobe Photoshop Version: 24.1.1 20230112.r.238 4bbfa7a x64
Number of Launches: 3
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.2604
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3593 MHz
Built-in memory: 32691 MB
Free memory: 20956 MB
Memory available to Photoshop: 25129 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.15.3
SAM SDK Version: 2.0.0-main.1564
ACP.local Status:
- SDK Version: 2.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.2.0.5
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.91.3
Content Credentials is not available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 2.0
Impl Version 2.0
Num Devices 1
PSUserConfig entries:
- K uSty UseSystemStylus 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3060 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,428 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=72529719 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

[561 ms]
Start sniffer 2023-02-20 11:48:22
# Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=72529719 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

{57 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Ti index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Ti index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,428 MB
VRAM: 8,428 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,139 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-02-02 000000.000000-000
Driver age: 0 months
Driver version: 31.0.15.2849
Supports UMA: UNSUPPORTED
D3D-ID: 9236
End platform native
{209 ms}

{209 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,428 MB
VRAM: 8,428 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,139 MB
API version: 2.1 (2.1.2 NVIDIA 528.49)
Device version: 2.1 (2.1.2 NVIDIA 528.49)
Vendor name: NVIDIA
Driver date: 2023-02-02 000000.000000-000
Driver age: 0 months
Driver version: 31.0.15.2849
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{323 ms}

{323 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 393 GB / s
Compute score: 7,363.34
Device name string: NVIDIA GeForce RTX 3060 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{484 ms}

Exit code kExitNormal
End sniffer 2023-02-20 11:48:23
[kStatusNormal, kExitNormal]

[561 ms]
Finish RunAllAPIs

[2271 ms]
Start GetSnifferResult

[2271 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90960961844054506486
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\xanel\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 931.0G, 113.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/11/29-09:10:00 137.549b196 137.549b196
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/11/26-14:07:15 137.257250c 137.257250c
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 137.bae9a76 137.bae9a76
AdobeXMP.dll Adobe XMP Core 2022/11/27-09:35:03 137.da4a7e5 137.da4a7e5
AdobeXMPFiles.dll Adobe XMP Files 2022/11/27-09:35:03 137.da4a7e5 137.da4a7e5
AdobeXMPScript.dll Adobe XMP Script 2022/11/27-09:35:03 137.da4a7e5 137.da4a7e5
AGM.dll AGM 2022/11/29-09:10:00 137.549b196 137.549b196
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/11/26-06:24:44 137.510c486 137.510c486
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/11/29-09:10:00 137.549b196 137.549b196
AXE8SharedExpat.dll AXE8SharedExpat 2022/11/22-08:51:51 137.a3eed40 137.a3eed40
AXEDOMCore.dll AXEDOMCore 2022/11/22-08:51:51 137.a3eed40 137.a3eed40
BIB.dll BIB 2022/11/29-09:10:00 137.549b196 137.549b196
BIBUtils.dll BIBUtils 2022/11/29-09:10:00 137.549b196 137.549b196
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/11/29-09:10:00 137.549b196 137.549b196
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.4.0-3-ec28f9a
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2022/11/22-08:51:51 137.4b63762 137.4b63762
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2022/11/26-06:24:44 137.58500c6 137.58500c6
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.1
PSViews.dll Adobe Photoshop 2023 24.1
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
sentry.dll Adobe-Sentry.dll 0.4.17
SVGRE.dll SVGRE 137.cd80db6 137.cd80db6
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 7.1.1.3
VulcanMessage5.dll Vulcan Message Library 7.1.1.3
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.4.0-3-ec28f9a
UPIC 2.5.0


Required plugins:

Accented Edges 24.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.1 - from the file “Filter Gallery.8bf”
Average 24.1 - from the file “Average.8bf”
Bas Relief 24.1 - from the file “Filter Gallery.8bf”
BMP 24.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.1 - from the file “Filter Gallery.8bf”
Charcoal 24.1 - from the file “Filter Gallery.8bf”
Chrome 24.1 - from the file “Filter Gallery.8bf”
Cineon 24.1 - from the file “Cineon.8bi”
Clouds 24.1 - from the file “Clouds.8bf”
Color Halftone 24.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.1 - from the file “Filter Gallery.8bf”
Conté Crayon 24.1 - from the file “Filter Gallery.8bf”
Craquelure 24.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.1 - from the file “Filter Gallery.8bf”
Crystallize 24.1 - from the file “Standard MultiPlugin.8bf”
Cutout 24.1 - from the file “Filter Gallery.8bf”
Dark Strokes 24.1 - from the file “Filter Gallery.8bf”
De-Interlace 24.1 - from the file “Standard MultiPlugin.8bf”
Dicom 24.1 - from the file “Dicom.8bi”
Difference Clouds 24.1 - from the file “Clouds.8bf”
Diffuse Glow 24.1 - from the file “Filter Gallery.8bf”
Displace 24.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.1 - from the file “Filter Gallery.8bf”
Entropy 24.1 - from the file “statistics.8ba”
Export Color Lookup Tables 24.1 - from the file “Export3DLUT.8be”
Extrude 24.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.1 - from the file “FastCore.8bx”
Fibers 24.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.1 - from the file “Filter Gallery.8bf”
Filter Gallery 24.1 - from the file “Filter Gallery.8bf”
Fresco 24.1 - from the file “Filter Gallery.8bf”
Glass 24.1 - from the file “Filter Gallery.8bf”
Glowing Edges 24.1 - from the file “Filter Gallery.8bf”
Grain 24.1 - from the file “Filter Gallery.8bf”
Graphic Pen 24.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.1 - from the file “Standard MultiPlugin.8bf”
IGES 24.1 - from the file “U3D.8bi”
Ink Outlines 24.1 - from the file “Filter Gallery.8bf”
JPEG 2000 24.1 - from the file “JPEG2000.8bi”
Kurtosis 24.1 - from the file “statistics.8ba”
Lens Blur 24.1 - from the file “Lens Blur.8bf”
Lens Correction 24.1 - from the file “Lens Correction.8bf”
Lens Flare 24.1 - from the file “Standard MultiPlugin.8bf”
Liquify 24.1 - from the file “Liquify.8bf”
Matlab Operation 24.1 - from the file “ChannelPort.8bf”
Maximum 24.1 - from the file “statistics.8ba”
Mean 24.1 - from the file “statistics.8ba”
Measurement Core 24.1 - from the file “MeasurementCore.8me”
Median 24.1 - from the file “statistics.8ba”
Mezzotint 24.1 - from the file “Standard MultiPlugin.8bf”
Minimum 24.1 - from the file “statistics.8ba”
MMXCore Routines 24.1 - from the file “MMXCore.8bx”
Mosaic Tiles 24.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.1 - from the file “Filter Gallery.8bf”
Note Paper 24.1 - from the file “Filter Gallery.8bf”
NTSC Colors 24.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.1 - from the file “Filter Gallery.8bf”
OpenEXR 24.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.1 - from the file “Filter Gallery.8bf”
Palette Knife 24.1 - from the file “Filter Gallery.8bf”
Patchwork 24.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.1 - from the file “Standard MultiPlugin.8bf”
PCX 24.1 - from the file “PCX.8bi”
Photocopy 24.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.1 - from the file “ChannelPort.8bf”
Pinch 24.1 - from the file “Standard MultiPlugin.8bf”
Pixar 24.1 - from the file “Pixar.8bi”
Plaster 24.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.1 - from the file “Filter Gallery.8bf”
Pointillize 24.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.1 - from the file “PBM.8bi”
Poster Edges 24.1 - from the file “Filter Gallery.8bf”
PRC 24.1 - from the file “U3D.8bi”
Radial Blur 24.1 - from the file “Standard MultiPlugin.8bf”
Radiance 24.1 - from the file “Radiance.8bi”
Range 24.1 - from the file “statistics.8ba”
Render Color Lookup Grid 24.1 - from the file “Export3DLUT.8be”
Reticulation 24.1 - from the file “Filter Gallery.8bf”
Ripple 24.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.1 - from the file “Filter Gallery.8bf”
Save for Web 24.1 - from the file “Save for Web.8be”
ScriptingSupport 24.1 - from the file “ScriptingSupport.8li”
Shear 24.1 - from the file “Standard MultiPlugin.8bf”
Skewness 24.1 - from the file “statistics.8ba”
Smart Blur 24.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.1 - from the file “Filter Gallery.8bf”
Solarize 24.1 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.1 - from the file “Filter Gallery.8bf”
Spherize 24.1 - from the file “Standard MultiPlugin.8bf”
Sponge 24.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.1 - from the file “Filter Gallery.8bf”
Stained Glass 24.1 - from the file “Filter Gallery.8bf”
Stamp 24.1 - from the file “Filter Gallery.8bf”
Standard Deviation 24.1 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.1 - from the file “Filter Gallery.8bf”
Summation 24.1 - from the file “statistics.8ba”
Targa 24.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.1 - from the file “Filter Gallery.8bf”
Tiles 24.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.1 - from the file “Filter Gallery.8bf”
Twirl 24.1 - from the file “Standard MultiPlugin.8bf”
U3D 24.1 - from the file “U3D.8bi”
Underpainting 24.1 - from the file “Filter Gallery.8bf”
Vanishing Point 24.1 - from the file “VanishingPoint.8bf”
Variance 24.1 - from the file “statistics.8ba”
Water Paper 24.1 - from the file “Filter Gallery.8bf”
Watercolor 24.1 - from the file “Filter Gallery.8bf”
Wave 24.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.1 - from the file “WIASupport.8li”
Wind 24.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.1 - from the file “WBMP.8bi”
ZigZag 24.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.4.0.31 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.4.0\"
CDO: 1.132.5
CmdN: 1.16.0
CDP: 1.156.4
Projects: 1.7.0
Loaded at: 106 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder"
Loaded at: 6997 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 111 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 115 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 3.4.7.0 - from the file "Required Folder"
Loaded at: 6999 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6566 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6570 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.0.0.27 - from the file "Required Folder"
Loaded at: 7002 ms - launch time impact: 0 ms
Content Credentials (Registered) 0.34.5.0 - from the file "Required Folder"
Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder"
Scan time: 0 ms - entries: 31

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Thank you for the sysinfo @XANJ 

Engineering has identified a problem with this specific driver version. 

 

Vendor name: NVIDIA
Driver date: 2022-12-22 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2802

 

Try rolling back from the latest drivers to the November release: https://www.nvidia.com/download/driverResults.aspx/194380/en-us/

 

Thank you,

Cory

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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Hey @CoryShubert.

 

Thank you for the help!  However, after several attempts, I am unable to properly load the older driver.  After a driver clean-up and an install, the drivers won't even load.  My PC ends up being aware of a card, but no drivers.  NVmVT5Aj1Q.png

 

I have tried about 3 times now; a complete removal of NVIDIA and GEFORCE software on my computer, and an install of the drivers you linked me. Apologies if this is outside the realm of Adobe's support, I just don't know what to do at this point.

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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Just stop what you're doing, download the driver you want to your desktop, and launch it.

 

You don't need to remove the old driver first. Just launch the install package and check "clean install". This will remove all traces of any old driver(s) and install the new.

 

I'd recommend unchecking all the extra components in the driver package. You don't need them. Just install the base driver.

 

 

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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@D Fosse.  Standard install, no DDU, no safe mode: results in 1 monitor being off, 4:3 stretched resolution, DXDIAG reporting no use of Geforce drivers, they seem to not load.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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I have system with Ryzen and nVidia (5 5600G and RTX 2060). Everything
works fine even with latest nVidia driver. I saw also some compliants on
Ryzen processors which may be problematic but only on some systems. For now
nobody come out with some guidance which combination in particular or which
Ryzen processor is problematic. From my observation most of the time
processor is doing heavy work, only new features and filters rely on GPU
and of course GPU is crucial to show changes on screen.

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Community Beginner ,
Mar 12, 2023 Mar 12, 2023

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Update: I got a driver rollback to work, but it does absolutely nothing.  Can still confirm 10+ second operation times for things like clicking and dragging text

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Engaged ,
Mar 12, 2023 Mar 12, 2023

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I was having an issue with my RTX-2070 card. I discovered by going into Tech Preview in Preference and insure the Decativate Native Canvas is unchecked (screen shot att). The GPU mode for Win machine should be D3D12 which is in the Info panel or the lower left corner of the screen. You can set the parameters you want to monitor here

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Hello,

I was having the same issue that drove me crazy for days. In my case i just had to uncheck the "Older GPU mode" (see capture above). I do not know why it was checked in the first place though.

Hope this helps.

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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Just to clarify, those two checkboxes are unchecked by default and should normally remain so.

 

"Native Canvas" means that everything you see on screen is rendered by OS-native APIs - DirectX on Windows, Metal on Mac. Checking this box reverts to the older OpenGL APIs.

 

OpenGL is no longer supported or developed on either platform; hence the need to migrate the whole code base to DirectX/Metal. That's a pretty massive operation that has been going on for several versions; I have no idea how "finished" that migration is at this point. In any case, running it under OpenGL will probably still work for a while longer.

 

I would assume (but don't know) that "Older GPU mode" is a subset of this.

 

Direct3D is a component in the wider DirectX framework. DirectX version 12 is the current Photoshop requirement.

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Engaged ,
Mar 13, 2023 Mar 13, 2023

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Awesome explanation of these options.Thanks

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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Both Deactivate Native Canvas & Older GPU mode are unchecked 😞

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New Here ,
Apr 22, 2024 Apr 22, 2024

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