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emilyd98616628
Participant
October 23, 2019
Answered

Photoshop install stuck at 5.2%

  • October 23, 2019
  • 5 replies
  • 11873 views

I updated my desktop to catalina (big mistake) and needed to update photoshop as well, so I downloaded the photoshop installer from my institutional creative cloud subscription page but it gets stuck at 5.2% completion. I have deleted the install file, restarted my computer, and I am still getting this error. I was able to download it on another computer so I know my account is connecting

This topic has been closed for replies.
Correct answer Derryn1

Yes, Mine is now working. 

 

Go into the Adobe website and start a conversation with the Chat icon bottom right. From there Adobe assisted me by accessing my computer remotely using a Adobe share program. Once they had access they managed to install it a different way. You are able to chat to them throughout the process so it worked well. Was resolved within 10 min's

5 replies

M
mikef58499528
Participant
February 9, 2020

I started a chat with Adobe & the guy walked me through how to install using the alt Download & how to prep for it. 

It worked & I now have PS up & running.

 

Here is what you do...

 

1. Please click on Finder > Go > Go to Folders > Type /Library > Application Support  and  then Delete Adobe Folder

 

2. Now, click on Finder > Go > Go to Folders > Type /Library > Preferences and then Delete all the links with Adobe.com from there. (com.Adobe - anythnig with Adobe in it.)

 

3. click on Finder > Go > Go to Folders > Type ~/Library > Application Support > Delete Adobe Folder

 

4. Type ~/Library, earlier it was just /library.

 

5. Now do the same in preferences in ~/library as above. Steps 1 & 2

 

 

6. Please go to Application Folder and then delete all the Adobe Applications or any Adobe folders

 

7. Go to Utilities folder and delete all Adobe apps and folders.

 

8. Once you have done that, empty the trash and then download Creative Cloud by clicking on "macOS | Alternative downloads" Under "Try alternative download links"

 

Empty Trash

 

restart

 

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

Hope this helps - it solved my 2 hour frustration in 10 min 🙂

 

 

    H
    hazel1234@aol.com
    Participant
    February 13, 2020

    This worked for me! Thank you so much, I can stop pulling out my hair now 

    M
    mikef58499528
    Participant
    February 9, 2020

    I have same issue

    New Mac Pro, Catalina, Photoshop 20.0.8

    Gets stuck at 5% or 30% consistantly

     

    L
    lmbmbd
    Participant
    October 30, 2019

    Is there any fix to this as I am stuck on 5.2% too?

    D
    Derryn1Correct answer
    Participant
    October 31, 2019

    Yes, Mine is now working. 

     

    Go into the Adobe website and start a conversation with the Chat icon bottom right. From there Adobe assisted me by accessing my computer remotely using a Adobe share program. Once they had access they managed to install it a different way. You are able to chat to them throughout the process so it worked well. Was resolved within 10 min's

      K
      KarineBa
      Participant
      December 30, 2019

      I too get stuck on 5,2%. Tried everything, even deactivating AV. Running windows 10 with windows Defender. I don't get it, how difficult is it to make a software download that works! Can we download the full version instead of a web install?

      D
      Derryn1
      Participant
      October 30, 2019

      Exacly same Issue!! Stuck on 5.2%

       

      Mohammad.Harb
      Community Expert
      Mohammad.HarbCommunity Expert
      Community Expert
      October 23, 2019

      Make sure to download the most recent  creative cloud app and download it from there,

       

       here is alos a link for the new update for photoshop

       

      https://community.adobe.com/t5/Photoshop/Photoshop-20-0-7-is-now-available/td-p/10687924

      I
      inconnu26
      Participant
      October 29, 2019

      I just tried it, and the Creative Cloud Installer is stuck at 21.5%.

      So There is no way to install the Photoshop app with OS X Catalina ? because of this my trial period will be partially lost...

      E
      emilyd98616628Author
      Participant
      October 29, 2019

      I heard from support a little bit ago - although their website lists the current version of creative cloud as being compatible with Catalina, is it in fact NOT compatible. They hope that it will be in a future update.

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