Photoshop installation problem in Windows 10

Forum|Forum|2 years ago
March 7, 2024
7 replies
513 views

After installation of Photoshop in my windows 10 PC, the following error messages were found after run the software. Please help.

Windows

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Ged_Traynor

Community Expert

"Is the Adobe cleaner tool have some hints to fix the problem?" no, it's used mainly to fix corrupt installations, you will need to follow the instructions provided in the link

H

Hau WahAuthor

Participant

Is the Adobe cleaner tool have some hints to fix the problem?

Ged_Traynor

Community Expert

@Hau Wah try using the Adobe cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

H

Hau WahAuthor

Participant

The meaning of the two figures in my post were the software cannot found the insertion point of software "CreateDispatcherQueueController" and "SetThreadDescription" in the active database.

Ged_Traynor

Community Expert

@Hau Wah can you type out exactly what the error message says

H

Hau WahAuthor

Participant

Yes, we downloaded the installation file of Photoshop 25.5.1 from the Adobe Creative Cloud. The software was successfully installed. The problem occurs when I run the software.

Ged_Traynor

Community Expert

@Hau Wah are you installing Photoshop from the Creative Cloud desktop app

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