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Participant
March 7, 2024
Question

Photoshop installation problem in Windows 10

  • March 7, 2024
  • 7 replies
  • 513 views

After installation of Photoshop in my windows 10 PC, the following error messages were found after run the software. Please help.

 

 

 

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7 replies

Ged_Traynor
Community Expert
Community Expert
March 7, 2024

"Is the Adobe cleaner tool have some hints to fix the problem?" no, it's used mainly to fix corrupt installations, you will need to follow the instructions provided in the link

Hau WahAuthor
Participant
March 7, 2024

Is the Adobe cleaner tool have some hints to fix the problem?

Ged_Traynor
Community Expert
Community Expert
March 7, 2024
Hau WahAuthor
Participant
March 7, 2024

The meaning of the two figures in my post were the software cannot found the insertion point of software "CreateDispatcherQueueController" and "SetThreadDescription" in the active database.

 

Ged_Traynor
Community Expert
Community Expert
March 7, 2024

@Hau Wah can you type out exactly what the error message says

Hau WahAuthor
Participant
March 7, 2024

Yes, we downloaded the installation file of Photoshop 25.5.1 from the Adobe Creative Cloud. The software was successfully installed. The problem occurs when I run the software. 

Ged_Traynor
Community Expert
Community Expert
March 7, 2024

@Hau Wah are you installing Photoshop from the Creative Cloud desktop app