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Photoshop installation problem in Windows 10

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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After installation of Photoshop in my windows 10 PC, the following error messages were found after run the software. Please help.

HauWah35920323wi1n_2-1709799487925.png

HauWah35920323wi1n_3-1709799746880.png

 

 

 

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Adobe
Community Expert ,
Mar 07, 2024 Mar 07, 2024

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@Hau Wah are you installing Photoshop from the Creative Cloud desktop app

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Yes, we downloaded the installation file of Photoshop 25.5.1 from the Adobe Creative Cloud. The software was successfully installed. The problem occurs when I run the software. 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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@Hau Wah can you type out exactly what the error message says

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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The meaning of the two figures in my post were the software cannot found the insertion point of software "CreateDispatcherQueueController" and "SetThreadDescription" in the active database.

 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Is the Adobe cleaner tool have some hints to fix the problem?

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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"Is the Adobe cleaner tool have some hints to fix the problem?" no, it's used mainly to fix corrupt installations, you will need to follow the instructions provided in the link

2024-03-07 10_18_29-Use the Creative Cloud Cleaner tool to solve installation problems — Mozilla Fir.png

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