Photoshop interferes with nvlddmkm.sys

Question

For the past week, my computer crashes approximately 30 seconds after opening a JPG in Photoshop. It does not seem to have the same problem with PSD files - just JPGs. Other Adobe applications seem to work fine (like Premiere), and I can open JPGs in other programs. When the crash occurs, I get the error code: "System Thread Exception Not Handled" - nvlddmkm.sys failed.

I have a PC with Windows 11 version 21H2, OS build 22000.1641. With an NVidia GeForce GTX 1050. My Photoshop is the most current version (24.2.1).

Thoughts?

Sameer K · Accepted Answer

Welcome to the Photoshop Community @Jason24002140il7n. I'll help you figure this out.

Entire PC crashing is mainly related to a system-level issue with Nvidia Drivers. This specific error has been around for ten years with older Nvidia GPUs. Have you recently updated the GPU drivers on your computer?

Try a clean-installation of Nvidia Drivers & check this for help: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Let us know how it goes. Thanks!

Sameer K

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