• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Photoshop iPad Unable to Import from Library

New Here ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

PS 5.5.1

iPad Pro iPadOs 17.3.1

Steps to reproduce.

1. In Lightroom 

2. "Edit in Photoshop"

3. In Photoshop 

4. "Add New Photo."

5. Select any picture, any type, from any library. (I tried photo files that have previously worked just 18 hours ago.)

6. Error: "Unable to load photo from library. Cannot load representation of type com.adobe.raw-image"

 

 

Expected Results: The selected library photo should be imported as a new layer.

Actual Results: Picture unable to import.

 

Please help asap. 

My work has stopped.

This issue did not exist 24 hours ago.

 

TOPICS
iPadOS

Views

101

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , May 09, 2024 May 09, 2024

Hi Rick,

The issue was resolved with a power down and restart of the iPad.

Votes

Translate

Translate
Adobe
New Here ,
May 03, 2024 May 03, 2024

Copy link to clipboard

Copied

I'm seeing this now as well 😒 

 

IMG_2946.jpeg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

Hi, sorry you're having trouble.

It works fine for me. Perhaps try:

1. Uninstall and reinstall Photoshop.

2. Total shut down and restart of your device.

3. Sign out / sign in.

4. Update to the latest version of Photoshop. (5.5.2)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

LATEST

Hi Rick,

The issue was resolved with a power down and restart of the iPad.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines