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Participant
July 30, 2024
Question

Photoshop is crashing while opening a file

  • July 30, 2024
  • 2 replies
  • 637 views

My Photoshop crashes while opening any image. But its fine to use with a new canvas. I was using it till yesterday. It just happend suddenly.Tried reinstalling. Have reinstalled the whole adobe creative cloud. Waiting for a solution

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2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
July 30, 2024

@TWBC224486143e71 Go to the Photoshop Help Menu/System Info - copy and paste a reply here.

Participant
July 31, 2024

Adobe Photoshop Version: 25.11.0 20240716.r.706 b326a7d x64 Number of Launches: 1 Operating System: Mac OS 13.6.8 System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: MHz Built-in memory: 8192 MB Free memory: 2381 MB Memory available to Photoshop: 5069 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.13.2 SAM SDK Version: 7.7.0-fio ACP.local Status: - SDK Version: 3.4.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.2.0.58 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.4 Open Color IO version: 2.3.2 C2PA library version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0 NGL Version: 1.38.0.10 Chalkboard: Disabled. Precise Color Management for HDR Display: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 128K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Intel(R) Iris(TM) Plus Graphics 640
GPUVendor: INTEL
Intel(R) Iris(TM) Plus Graphics 640 UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,610 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (2880, 1800) Display scale: 2 High DPI Monitor Main Display Display Type: WCG ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start GetSnifferResult

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=45958634 -comment=Photoshop Version: Adobe Photoshop 25.11.0 20240716.r.706 b326a7d x64

[408 ms]
Start sniffer 2024-07-31 10:22:05
# Photoshop Version: Adobe Photoshop 25.11.0 20240716.r.706 b326a7d x64
sniffer -baseTimeMS=45958634 -comment=Photoshop Version: Adobe Photoshop 25.11.0 20240716.r.706 b326a7d x64

{41 ms}
Start platform native
# displays: 1
Display 0
Display: 69733824
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,880, 1,800)
Dimensions: (2,880 1,800)
Display scale: 2
Physical size: (285.75 179.294)
Pixel size: (0.0992187 0.0996078)
Dynamic range: (0 2)
Attached Device: (DeviceID name=Intel(R) Iris(TM) Plus Graphics 640 index=0)

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Plus Graphics 640
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 1
69733824
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{237 ms}

{237 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69733824
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,880, 1,800)
Dimensions: (2,880 1,800)
Display scale: 2
Physical size: (285.75 179.294)
Pixel size: (0.0992187 0.0996078)
Dynamic range: (0 2)
Attached Device: (DeviceID name=16925958 index=0)

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Plus Graphics 640
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
69733824
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-20.7.2)
Device version: 2.1 (2.1 INTEL-20.7.2)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925958
Display mask: 255
End platform OpenGL
{286 ms}

{286 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Plus Graphics 640
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Oct 28 2023 11:19:20))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 28 GB / s
Compute score: 156.637
Device name string: Intel(R) Iris(TM) Plus Graphics 640
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{404 ms}

Exit code kExitNormal
End sniffer 2024-07-31 10:22:05
[kStatusNormal, kExitNormal]

[409 ms]
Finish RunAllAPIs

[412 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 94070109380675410943 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (DocumentGraph): off Application folder: /Applications/Adobe Photoshop 2024/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 233.5G, 70.0G free Required Plugins folder: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2024/Plug-ins/ Installed components: dvametadata.framework dvametadata 24.2.0.1 AdobeXMPScript.framework AdobeXMPScript 79.a6a63968a 79.a6a63968a libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.1.1.d035417 ICUConverter.framework ICUConverter 14.1.1.d035417 AdobeCrashReporter.framework AdobeCrashReporter 14.0.0.202310292158_2f28289 boost_system.framework boost_system 1 AdobeACE.framework AdobeACE 6.0.1 79.89afe0ea0d. dvanet.framework dvanet 24.2.0.1 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 24.2.0.1 dvascripting.framework dvascripting 24.2.0.1 dvatemporalxmp.framework dvatemporalxmp 24.2.0.1 dvaappsupport.framework dvaappsupport 24.2.0.1 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.0 79.0691bd1e. AIDE.framework AIDE 6.3.1 79.dc1f9806d dynamiclink.framework dynamiclink 24.2.0.1 dvaaccelerate.framework dvaaccelerate 24.2.0.1 dvametadataUI.framework dvametadataUI 24.2.0.1 AdobeARE.framework AdobeARE 4.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 5.0.0 79.625377 dvaevefactory.framework dvaevefactory 24.2.0.1 ICUInternationalization.framework ICUInternationalization 14.1.1.d035417 boost_filesystem.framework boost_filesystem 1 dvaworkspace.framework dvaworkspace 24.2.0.1 AdobeBIB.framework AdobeBIB 4.0.0 79.89afe0ea0d. AdobeXMPFiles.framework AdobeXMPFiles 79.a6a63968a 79.a6a63968a AdobeLinguistic.framework 15.0.0.2d5dab2 dvaplayer.framework dvaplayer 24.2.0.1 filterport.framework filterport 28.0.0.89 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 scintilla.framework scintilla 1 AdobeAGM.framework AdobeAGM 7.1.0 79.89afe0ea0d. dvaadameve.framework dvaadameve 24.2.0.1 dvaeve.framework dvaeve 24.2.0.1 AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.e2a58549." AdobePDFL.framework AdobePDFL 17.0.0 79 . 3070322f0 dvavulcansupport.framework dvavulcansupport 24.2.0.1 dvatexteditor.framework dvatexteditor 24.2.0.1 dvacore.framework dvacore 24.2.0.1 aiport.framework aiport 28.0.0.89 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.0 79.0691bd1e. dvatransport.framework dvatransport 24.2.0.1 xerces.framework xerces 3.2.4.0 exo.framework exo 24.2.0.1 AdobeXMP.framework AdobeXMPCore 79.a6a63968a 79.a6a63968a AdobeJP2K.framework AdobeJP2K 4.0.2 79.18e6c995 dvaaudiodevice.framework dvaaudiodevice 24.2.0.1 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 24.2.0.1 PlugPlugExternalObject.framework 11.5.2.130 utest.framework utest 1 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.bccf366. dvametadataapi.framework dvametadataapi 24.2.0.1 WRServices.framework WRServices 18.0.1 18.0.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.89afe0ea0d. CloudAILib.framework CloudAILib 28.0.0.89 SPBasic.framework SPBasic 28.0.0.89 dvacaptioning.framework dvacaptioning 24.2.0.1 AdobeCoolType.framework AdobeCoolType 9.1.0 79.89afe0ea0d. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 24.2.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.54680 79.ff7736214 dvaui.framework dvaui 24.2.0.1 MacMemory.framework MacMemory 28.0.0.89 boost_thread.framework boost_thread 1 AILib.framework AILib 28.0.0.89 ICUData.framework ICUData 14.1.1.d035417 dvamarshal.framework dvamarshal 24.2.0.1 aifm.framework aifm 28.0.0.89 Unified Extensibility Platform uxp-7.4.1-release UPIC 2.6.0 Required plugins: Accented Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 25.11.0, © 2014-2024 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 16.4 (1906), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 16.4 (1906), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 25.11 © 2002-2024 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 25.11 © 2003-2024 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 25.11 © 2003-2024 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 25.11 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 25.11 © 1990-2024 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 25.11 © 2024-2024 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 25.11, Copyright © 2002-2024 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 25.11 © 2001-2024 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 25.11.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 25.11.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 25.11.0, © 2001-2024 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 25.11 © 1990-2024 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 25.11 © 1990-2024 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Patchwork 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 25.11 © 2003-2024 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 25.11 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 25.11.0, © 1999-2024 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 25.11, © 2002-2024 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 25.11 © 1993-2024 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Sumi-e 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.11 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.11.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.11 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.11.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 7.7.0.9 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.7.0/" CmdN: 1.20.13
UAB: 2.18.0-4 Loaded at: 435 ms - launch time impact: 712 ms Discover Panel (Loaded) 2406.101.0.17 - from the file "Required Folder" Loaded at: 437 ms - launch time impact: 30 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 16749 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder" Content Credentials (Loaded) 0.44.6.0 - from the file "Required Folder" Loaded at: 15209 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 4.5.225.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/" CAPTURE: 2.0.41 STOCK: 4.2.2 In app notifications (Loaded) 2.0.20.0 - from the file "Required Folder" Loaded at: 16749 ms - launch time impact: 0 ms Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder" Loaded at: 16750 ms - launch time impact: 1 ms Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder" Loaded at: 16751 ms - launch time impact: 2 ms Photoshop UXP Export-As (Prepared) 5.8.43.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.4.18.0 - from the file "Required Folder" Loaded at: 16752 ms - launch time impact: 1 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 15183 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 15190 ms - launch time impact: 0 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 42 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/index.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/manager.html” Installed TWAIN devices: NONE

Participant
July 31, 2024

My Photoshop crashes while opening any image. But its fine to use with a new canvas. I was using it till yesterday. It just happend suddenly.Tried reinstalling. Have reinstalled the whole adobe creative cloud. Waiting for a solution

kglad
Community Expert
Community Expert
July 30, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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