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tobi19d86
Participant
November 24, 2022
Question

Photoshop is freezing constantly

  • November 24, 2022
  • 5 replies
  • 11692 views

Hi,

since the 2019 version it got worse and worse and PS documents freeze randomly. I can save and close documents, tho. So they don't necessarily crash. But of course sometimes it also happens that a selection or move tool freezes a document and crashesthe tool. Happens especially when I'm working fast. It's extremely frustrating and dangerous for my professional work. No, no previous version helps, the scratch disc is 1TB and my machine is strong. It could possibly be a third party pluthird-partyon't think so because it happened even before I got them.

I can't be the only one!
Is there a solution? Is Adobe aware of this? Will it be fixed? If this continues, I will no longer be able to use this program. I've been working with PS for 17 years and it has literally gotten worse. Excuse me for the rant, I hope it is me and a hardware issue and I am wrong. Any chance to figure out why it freezes?

    This topic has been closed for replies.

    5 replies

    M
    Manhaloph
    Participant
    July 25, 2024

    I have pc and My windows 10 with AMD rayzon 7 with Nvidia Geforce RTX 3070.

    I working on Ae PR and ai. all of them work good. but I have issues with photoshop, when I open it. its run for 5 until 10 seconds then its freezing.

      Ben-Gee
      Ben-Gee
      Inspiring
      July 12, 2024

      I think this fixed it for me for now...

       

      PS would freeze completely if I selected a circle, drew a circle or added some text - even if the image was 300 X 300 pixels...

      i uninstalled and reinstalled it, deleted all my settings, un-synced my PC my-documents folder deleted cache, deleted video cache, updated my video card drivers, updated windows and nothing would fix it - 2 days i haven't been able to use PS

      this was the fix for me.......


      If that doesn't fix the issue:
      Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
      Still crashing? 
      Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      July 13, 2024

      @Ben-Gee here's a more thorough reset procedure in case anyone's still stuck:

      Perhaps try a thorough reset of Photoshop preferences?

      (read this entire post before acting please)

      Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

      If they become corrupt then various issues can occur.

       

      Here’s some info on how to do that:

      https://helpx.adobe.com/photoshop/using/preferences.html

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually

       

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

      1. Quit Photoshop.

      2. Navigate to Photoshop's Preferences folder.
        macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
        Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

         
        Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
      3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

      4. Open Photoshop.

         New preferences files will be created in their original location.

       

       

      Note re macOS: The user Library folder is hidden by default.

      To access files in the hidden user Library folder, see here for how to access hidden user library files.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

       

      Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

      https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

       

      Learn how to access and modify Photoshop preferences and customise per your frequent workflows

      https://helpx.adobe.com/photoshop/using/preferences.html

       

      And here’s an earlier forum discussion as an aid to understanding

      https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

       

      You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

      Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

       

       

      Before you reset your preferences

      in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

      Quit Photoshop.
      Go to Photoshop's Preferences folder

      Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


        [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

        Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

        Library will now appear in the list - below the current user's “home” directory. ]

       

      Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

       

       

      Note for those on macOS:

      Preference preservation is affected by macOS permissions,

      you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

       

      If that doesn't fix the issue:

      Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

      Still hanging? 

      Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

      Do you still have problems?

       

       

       

      It may even be time to reinstall Photoshop.

       

      It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

      (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

       

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

       

      Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

       

      I hope this helps

      neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

      google me "neil barstow colourmanagement" for lots of free articles on colour management

      Help others by clicking "Correct Answer" if the question is answered.

      Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

      Jqqerry
      Jqqerry
      Inspiring
      November 24, 2022

      (For Windows 10 only) (I have two PC. Ryzen, intel)
      From the day Photoshop 24.0=2023 (I installed it right after it was released a few release.), there was no single Crash or Delay. It's not perfect, but at least in 2020/2021/2022 we've experienced a lot of collisions several times a day, and it's a very different experience from then. The current Photoshop is a very stable version.
      Update your Nvidia driver to at least 517.40 studio driver. Previous drivers will crash.

      Bojan Živković11378569
      Community Expert
      Bojan Živković11378569Community Expert
      Community Expert
      November 24, 2022

      I am on Windows too and I do not see any problem. Beside above suggestion pay attention to drivers. There was problem with nVidia GPU's which is fixed with latest drivers. Update drivers manually from nVidia site or use their app GeForce Experience. 

      TheDigitalDog
      TheDigitalDog
      Inspiring
      November 24, 2022

      When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

      (macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

      This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

      Also: https://helpx.adobe.com/photoshop/using/preferences.html

      *To manually delete Photoshop preferences:
      Quit Photoshop.
      Navigate to Photoshop's Preferences folder:
      macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
      **Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
      Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings


      If that doesn't fix the issue:
      Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
      Still crashing? 
      Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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