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jennys2715761
jennys2715761
Participant
April 18, 2017
Pregunta

Photoshop is not opening any files.

  • April 18, 2017
  • 1 respuesta
  • 643 visualizaciones

Photoshop is not opening ANY files...JPGS, PNG,PDF,PSD...you name it.

Photoshop CC (2017) opens, I see the top tool bar, but all the pulls down options are greyed out as if I haven't opened a file, the and then nothing happens. No tool pallets, and just a black background. I'm on Windows 10. How do I fix this? Photoshop is totally useless at this point...I've downloaded and I'm using GIMP which is very nice and free. Adobe In Design and Adobe Pro DC work fine.

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1 respuesta

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
April 19, 2017

Try resetting Photoshop Preferences.

Start Photoshop and immediately id not sooner press and hold Ctrl+Alt+Shift (Windows)  CMD+Option+Shift (Mac) If done on time Photoshop Should open a Pop_Up Dialog windows. Do you want to delete your Photoshop Preferences.  When you get that Dialog Window reply YES......

JJMack
jennys2715761
jennys2715761Autor
Participant
April 19, 2017

I was able to delete the Photoshop Preferences but this did not work, and photoshop is still not opening files.

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
April 19, 2017

Use Photoshop menu Help>System Info. Copy and Past that information here.

JJMack
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