Photoshop is shutting down with Nvidia Geoforce MX150

Forum|Forum|6 years ago
September 29, 2019
3 replies
848 views

I just got a new HP Spectre 360 and it has a Nvidia Geoforce MX150 card and photoshop keeps shutting down after couple of edits or just randomly!... Anyone has a solution for this?.. thank you

This topic has been closed for replies.

Trevor.Dennis

Community Expert

It's always good to search for the specific GPU with issues like this, because any fixes are likely to be GPU specific. That means both within the forums, and with Google

https://community.adobe.com/t5/Photoshop/Can-t-get-GPU-to-be-recognized-crash/td-p/9507411

In what has to be the first advantage I have seen with the new forum platform, it actually show related links at the bottom of the thread

Updating Media

Nancy OShea

Community Expert

Go to Edit > Preferences > Performance.
Remove checkmark from Use Graphics Processor (see screenshot).
Hit OK.
Restart Photoshop.

Nancy O'Shea— Product User & Community Expert

M

maryami54874988Author

Participant

Thank you so much for the information. I have that unchecked and unfortunately still crashing

Nancy OShea

Community Expert

I'm moving this question from Get Started to Photoshop.
Do you have all the latest updates for your OS?
Do you have the latest drivers for your graphics card?
Have you opened your Windows Event Viewer / crash logs to see which faulting module is causing Photoshop to crash?

Nancy O'Shea— Product User & Community Expert

M

maryami54874988Author

Participant

I do have all the updates installed and yes there is nothing in events at this point. I had HP review the log as well and no reports were generated

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded