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HoneyBlossomUK
Participant
April 8, 2023
Answered

Photoshop issue following update to v 24.3

  • April 8, 2023
  • 2 replies
  • 370 views

I updated my Photoshop to V 24.3 today and every time i open a file or try to create a new file the screen flashes black and white continuously. Please help

This topic has been closed for replies.
Correct answer jane-e

@HoneyBlossomUK 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

Since your question is about Photoshop, I have moved this from the Using the Community forum where you posted.

Jane

 

2 replies

NB, colourmanagement
Community Expert
Community Expert
April 9, 2023

@HoneyBlossomUK - further to Jane's advice, in case you or anyone else would like to know a little more about what's going on here, please read on:

 

Here are some suggestions from Adobe for GPU issues.

First check the system requirements: https://helpx.adobe.com/photoshop/system-requirements.html

next:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also:

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews)

and restarting Photoshop have any bearing on the issue?

 

And sometimes this helps:

Go to Preferences > Performance..., uncheck Multithreaded Compositing, and restart Photoshop.

 

Also try this:

Check your hardware acceleration settings and in particular turn off the Native Canvas.

Do that in Preferences>Technology Previews:

check the tickbox for 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas ', then restart Photoshop

 

Next step would be to go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)", then restart Photoshop

Next step would be to disable the GPU in Photoshop preferences, then restart Photoshop

 

Also consider updating your graphics driver

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
April 8, 2023

@HoneyBlossomUK 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

Since your question is about Photoshop, I have moved this from the Using the Community forum where you posted.

Jane