Skip to main content
chrisc31267840
chrisc31267840
Known Participant
October 28, 2020
Question

Photoshop Keeps Closing

  • October 28, 2020
  • 2 replies
  • 429 views

Photoshop 22.0.0 - I just updated to this version and it keeps periodically closing down without notice! How can I prevent this from occuring? 

This topic has been closed for replies.

2 replies

D
Community Expert
DaveJCummingsCommunity Expert
Community Expert
November 5, 2020

What OS are you using? What device?

chrisc31267840
chrisc31267840Author
Known Participant
November 5, 2020

Windows 10 on a PC.

A
Ajay5C27
Participant
February 9, 2021

Hi!

Several people on Windows 10 are having the same problem. Did you try turning off your Graphics Processor Card?

Here is a link to a thread that might help: https://community.adobe.com/t5/photoshop/how-to-fix-the-operation-could-not-be-carried-out-because-a-program-error-occurred/m-p/11554516?page=1#M479564

 

Let us know if it fixes the issue or if you are still having the same problem.

Michelle


I'm having the same issue of the closing on it's own with both Photoshop and Illustrator along with a few other unstablity issues like unable to save, crashes and corrupted recovery files. I tried turning off the GPU and reverting to earlier versions of the the programmes nothing has worked so far.

mglush
Community Expert
mglushCommunity Expert
Community Expert
October 28, 2020

Hi!

We are so sorry to hear that you are having this problem. The engineers are working to solve it. Here is a help doc that will give you some specific things to look for and suggested work arounds to help: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles\

Let us know if this fixes it or if you are still having the same issue.

Michelle

    chrisc31267840
    chrisc31267840Author
    Known Participant
    October 28, 2020

    I reviewed the issues in the link you provided. None are associated with the issue I am having. Photoshop closes without reason. This is a problem as I use Photoshop everyday and I need it to stay open. Should I revert to the prior version of Photoshop? Please advise.

      mglush
      Community Expert
      mglushCommunity Expert
      Community Expert
      October 29, 2020

      Hi! I'm sorry to hear that it didn't help. Yes--I would recommend that you go back to the previous version until the issue is fixed. If toy can submit a bug report on this issue, it would help the engineers know what to look for and work on. 

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices