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Photoshop keeps crashing on print

New Here ,
Mar 26, 2024 Mar 26, 2024

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This is a recurring problem I am having with photoshop

 

With photoshop 25.6 when I try to print a simple file that I have been able to print before. (text and visual 30MB)

When I try to print it Photoshop freezes and the chrashes.

I have tried a suggested options from the support pages

- shift print

-Flatten image

-Cleat temps files

-Reset preferences

-Disable GPU

- Drivers are latest

-Windows is updated (this is a new install)

- Shift lauch photoshop

-Reset font cache.

-Reverted to older version

Some files print no probleme, why do some files .

This is really concerning and this is not a new issue, lots of people seem to have this problem. I know my way around comptuers, and this is a super clean install, logs are not helpful.

Does anyone have suggestions thanks

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Adobe
Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hey, @AmelieLegault. Welcome to the Photoshop Community. For now, I'll move this post to discussions. More info is required to help you figure this out.

 

Do you see a crash report? I've checked for crash reports but couldn't find any reports submitted by your account. Please submit the crash reports to us: https://adobe.ly/48ISSiy

 

Try this: 

1 - Remove & reinstall the Printer drivers, set it up as a wired & primary Printer for you machine. 
2 - Press & hold the Space key & go to File > Print to reset Photoshop's print dialogue specifically. 

 

Let us know how it goes. 

Thanks! 
Sameer K

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