Photoshop keeps crashing when I open a file.

[Howard262290243dh3]

Nearly every time I open a jpg, or tiff (but not pds files) Photoshop crashes. I have uninstalled and re-installed, and reset preferences to no avail. This happens evern for files I created in Photoshop.

I have 79 GB on my hard drive. All my software is set to update automatically. 

Up until about 2 months ago, it worked just fine and I use it every few days.

Any ideas?

Howard

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[D Fosse]

By default, jpeg and TIFF are set to open through the Camera Raw module (ACR) and from there into Photoshop. You can change this in Camera Raw Preferences (accessible from ACR, Photoshop or Bridge).

It sounds like ACR is crashing, and that's almost certainly in the GPU driver (it nearly always is). ACR is a lot more fussy about the GPU than Photoshop is. One very common problem is dual GPUs in laptops.

If you post the full Help > System Info from Photoshop we might be able to be more specific.

Changing ACR preferences to open jpeg/TIFF directly into Photoshop is a temporary workaround for now, until you can figure out what the GPU problem is.

[Howard262290243dh3]

I don't think I have ever had Camera Raw and I have been using Photoshop for years. 

Howard

[D Fosse]

@Howard262290243dh3 

Camera Raw is an integral part of Photoshop. You have it.

Again, the default setting in Photoshop is to open jpegs and TIFFs through Camera Raw, if they have been opened through Camera Raw previously so they have Camera Raw metadata. Once opened through Camera Raw, it will continue to open through Camera Raw.

Here's where you change this in Photoshop Edit > Preferences > Camera Raw preferences:

[Howard262290243dh3]

Thanks, and this may be the problem. When I select Camera Raw in Preferences, Photoshop crashes!! So I cannot change the preferences for Camera Raw. Any ideas on how to fix this? I have already uninstalled and re-installed photoshop.

Howard

[D Fosse]

That's odd. Accessing Camera Raw preferences (from Photoshop or Bridge) does not open the Camera Raw module itself, so I have no idea why that crashes.

Post the full Help > System Info from Photoshop. Maybe we can spot something there. I'm still pretty sure the GPU is at the bottom of this, so you can try to update the driver first. You can also look at troubleshooting section 6  ("TempDisableGPU3") here:

https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html 

[Howard262290243dh3]

Nothing has changed in my computer in about 4 years since I purchased it and all the other software works fine.

Here is the dump from System Info:

Adobe Photoshop Version: 26.10.0 20250811.r.7 595d3a6 x64 (final, Release)
Number of Launches: 217
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.5768
System architecture: Intel CPU Family:6, Model:5, Stepping:2, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2304 MHz
Built-in memory: 32584 MB
Free memory: 20887 MB
Memory available to Photoshop: 25043 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 9.11.0
SAM SDK Version: 14.3.1
ACP.local Status:
- SDK Version: 5.8.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.7.0.5
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.3.2
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL Version: 1.42.0.5
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 2070 Super with Max-Q Design
GPUVendor: NVIDIA
NVIDIA GeForce RTX 2070 Super with Max-Q Design NVIDIA_GEFORCE_RTX_2070_SUPER, NVIDIA
Intel(R) UHD Graphics UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,012 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
Display: 2
Display Bounds: (-1920, 0) -> (0, 1080)
Display scale: 1
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
C:\Program Files\Adobe\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=738833907 -comment=Photoshop Version: Adobe Photoshop 26.10.0 20250811.r.7 595d3a6 x64

[1 ms]
Start GetSnifferResult

[1658 ms]
Start sniffer 2025-09-07 12:59:05
# Photoshop Version: Adobe Photoshop 26.10.0 20250811.r.7 595d3a6 x64
C:\Program Files\Adobe\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=738833907 -comment=Photoshop Version: Adobe Photoshop 26.10.0 20250811.r.7 595d3a6 x64

{54 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY9
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 Super with Max-Q Design index=0)

Display 1
Display: \\.\DISPLAY8
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 Super with Max-Q Design index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2070 Super with Max-Q Design
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY9
\\.\DISPLAY8
GPU accessible RAM: 8,012 MB
VRAM: 8,012 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,083 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2020-11-10 000000.000000-000
Driver age: 58 months
Driver version: 27.21.14.5734
Supports UMA: UNSUPPORTED
D3D-ID: 7825

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,211 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,083 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2020-01-22 000000.000000-000
Driver age: 68 months
Driver version: 26.20.100.7642
Supports UMA: SUPPORTED
D3D-ID: 39876
End platform native
{884 ms}

{884 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: GeForce RTX 2070 Super with Max-Q Design
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 CUDA)
Device version: 1.2 (OpenCL 1.2 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 294 GB / s
Compute score: 2,184.76
Device name string: GeForce RTX 2070 Super with Max-Q Design
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,666 MB
VRAM: 13,666 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 20 GB / s
Compute score: 197.679
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1615 ms}

Exit code kExitNormal
End sniffer 2025-09-07 12:59:07
[kStatusNormal, kExitNormal]

[1658 ms]
Finish RunAllAPIs

[1663 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 91190419091181231392
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2025\
Temporary file path: C:\Users\howar\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 932.8G, 75.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Plug-ins\

Installed components:
ACE.dll ACE 2025/04/27-19:09:42 79.458e2f3 79.458e2f3
act_tracing.dll Adobe Common Toolkit 1.0.68
AdobeLinguistic.dll Adobe Linguistic Library 792708d
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2025/04/29-08:14:41 79.7bc3f9c 79.7bc3f9c
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.e3adea7 79.e3adea7
AdobeXMP.dll Adobe XMP Core 2025/03/06-19:12:03 79.9690a87 79.9690a87
AdobeXMPFiles.dll Adobe XMP Files 2025/03/06-19:12:03 79.9690a87 79.9690a87
AdobeXMPScript.dll Adobe XMP Script 2025/03/06-19:12:03 79.9690a87 79.9690a87
AGM.dll AGM 2025/04/27-19:09:42 79.458e2f3 79.458e2f3
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2025/04/09-06:36:00 79.1939c22 79.1939c22
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2025/04/27-19:09:42 79.458e2f3 79.458e2f3
AXE8SharedExpat.dll AXE8SharedExpat 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
AXEDOMCore.dll AXEDOMCore 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
BIB.dll BIB 2025/04/27-19:09:42 79.458e2f3 79.458e2f3
BIBUtils.dll BIBUtils 2025/04/27-19:09:42 79.458e2f3 79.458e2f3
CoolType.dll CoolType 2025/04/27-19:09:42 79.458e2f3 79.458e2f3
CRClient.dll Adobe Crash Reporter Client DLL 26.5.0.202506270759_7140322
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.2.0
dvaadameve.dll Adobe DVA 2025 25.2.0
dvaappsupport.dll Adobe DVA 2025 25.2.0
dvaaudiodevice.dll Adobe DVA 2025 25.2.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.2.0
dvacore.dll Adobe DVA 2025 25.2.0
dvacrashhandler.dll Adobe DVA 2025 25.2.0
dvaevefactory.dll Adobe DVA 2025 25.2.0
dvamarshal.dll Adobe DVA 2025 25.2.0
dvamediatypes.dll Adobe DVA 2025 25.2.0
dvametadata.dll Adobe DVA 2025 25.2.0
dvametadataapi.dll Adobe DVA 2025 25.2.0
dvametadataUI.dll Adobe DVA 2025 25.2.0
dvanet.dll Adobe DVA 2025 25.2.0
dvaplayer.dll Adobe DVA 2025 25.2.0
dvascripting.dll Adobe DVA 2025 25.2.0
dvastorage.dll Adobe DVA 2025 25.2.0
dvatemporalxmp.dll Adobe DVA 2025 25.2.0
dvatransport.dll Adobe DVA 2025 25.2.0
dvaui.dll Adobe DVA 2025 25.2.0
dvauxphost.dll Adobe DVA 2025 25.2.0
dvauxpui.dll Adobe DVA 2025 25.2.0
dvavulcansupport.dll Adobe DVA 2025 25.2.0
dvaworkspace.dll Adobe DVA 2025 25.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-9.0.1-uxp
dynamiclink.dll Adobe DVA 2025 25.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2025/03/06-19:12:03 79.6311509 79.6311509
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2025/03/11-13:46:07 79.a22178b 79.a22178b
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world4110.dll OpenCV library 4.11.0
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.10
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.10
PSViews.dll Adobe Photoshop 2025 26.10
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.9f41d70 79.9f41d70
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-9.0.1-uxp
UPIC 2.6.0

Required plugins:

Accented Edges 26.10 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.10 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.10 - from the file “Filter Gallery.8bf”
Average 26.10 - from the file “Average.8bf”
Bas Relief 26.10 - from the file “Filter Gallery.8bf”
BMP 26.10 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.5 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.5 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.10 - from the file “Filter Gallery.8bf”
Charcoal 26.10 - from the file “Filter Gallery.8bf”
Chrome 26.10 - from the file “Filter Gallery.8bf”
Cineon 26.10 - from the file “Cineon.8bi”
Clouds 26.10 - from the file “Clouds.8bf”
Color Halftone 26.10 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.10 - from the file “Filter Gallery.8bf”
Conté Crayon 26.10 - from the file “Filter Gallery.8bf”
Craquelure 26.10 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.10 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.10 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.10 - from the file “Filter Gallery.8bf”
Crystallize 26.10 - from the file “Standard MultiPlugin.8bf”
Cutout 26.10 - from the file “Filter Gallery.8bf”
Dark Strokes 26.10 - from the file “Filter Gallery.8bf”
De-Interlace 26.10 - from the file “Standard MultiPlugin.8bf”
Dicom 26.10 - from the file “Dicom.8bi”
Difference Clouds 26.10 - from the file “Clouds.8bf”
Diffuse Glow 26.10 - from the file “Filter Gallery.8bf”
Displace 26.10 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.10 - from the file “Filter Gallery.8bf”
Entropy 26.10 - from the file “statistics.8ba”
Export Color Lookup Tables 26.10 - from the file “Export3DLUT.8be”
Extrude 26.10 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.10 - from the file “FastCore.8bx”
Fibers 26.10 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.10 - from the file “Filter Gallery.8bf”
Filter Gallery 26.10 - from the file “Filter Gallery.8bf”
Fresco 26.10 - from the file “Filter Gallery.8bf”
Glass 26.10 - from the file “Filter Gallery.8bf”
Glowing Edges 26.10 - from the file “Filter Gallery.8bf”
Grain 26.10 - from the file “Filter Gallery.8bf”
Graphic Pen 26.10 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.10 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.10 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.10 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.10 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.10 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.10 - from the file “Filter Gallery.8bf”
JPEG 2000 26.10 - from the file “JPEG2000.8bi”
Kurtosis 26.10 - from the file “statistics.8ba”
Lens Blur 26.10 - from the file “Lens Blur.8bf”
Lens Correction 26.10 - from the file “Lens Correction.8bf”
Lens Flare 26.10 - from the file “Standard MultiPlugin.8bf”
Liquify 26.10 - from the file “Liquify.8bf”
Matlab Operation 26.10 - from the file “ChannelPort.8bf”
Maximum 26.10 - from the file “statistics.8ba”
Mean 26.10 - from the file “statistics.8ba”
Measurement Core 26.10 - from the file “MeasurementCore.8me”
Median 26.10 - from the file “statistics.8ba”
Mezzotint 26.10 - from the file “Standard MultiPlugin.8bf”
Minimum 26.10 - from the file “statistics.8ba”
MMXCore Routines 26.10 - from the file “MMXCore.8bx”
Mosaic Tiles 26.10 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.10 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.10 - from the file “Filter Gallery.8bf”
Note Paper 26.10 - from the file “Filter Gallery.8bf”
NTSC Colors 26.10 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.10 - from the file “Filter Gallery.8bf”
OpenEXR 26.10 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.10 - from the file “Filter Gallery.8bf”
Palette Knife 26.10 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.10 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.10 - from the file “Standard MultiPlugin.8bf”
PCX 26.10 - from the file “PCX.8bi”
Photocopy 26.10 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.10 - from the file “ChannelPort.8bf”
Pinch 26.10 - from the file “Standard MultiPlugin.8bf”
Pixar 26.10 - from the file “Pixar.8bi”
Plaster 26.10 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.10 - from the file “Filter Gallery.8bf”
Pointillize 26.10 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.10 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.10 - from the file “PBM.8bi”
Poster Edges 26.10 - from the file “Filter Gallery.8bf”
Radial Blur 26.10 - from the file “Standard MultiPlugin.8bf”
Radiance 26.10 - from the file “Radiance.8bi”
Range 26.10 - from the file “statistics.8ba”
Render Color Lookup Grid 26.10 - from the file “Export3DLUT.8be”
Reticulation 26.10 - from the file “Filter Gallery.8bf”
Ripple 26.10 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.10 - from the file “Filter Gallery.8bf”
Save for Web 26.10 - from the file “Save for Web.8be”
ScriptingSupport 26.10 - from the file “ScriptingSupport.8li”
Shear 26.10 - from the file “Standard MultiPlugin.8bf”
Skewness 26.10 - from the file “statistics.8ba”
Smart Blur 26.10 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.10 - from the file “Filter Gallery.8bf”
Solarize 26.10 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.10 - from the file “Filter Gallery.8bf”
Spherize 26.10 - from the file “Standard MultiPlugin.8bf”
Sponge 26.10 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.10 - from the file “Filter Gallery.8bf”
Stained Glass 26.10 - from the file “Filter Gallery.8bf”
Stamp 26.10 - from the file “Filter Gallery.8bf”
Standard Deviation 26.10 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 26.10 - from the file “Filter Gallery.8bf”
Summation 26.10 - from the file “statistics.8ba”
Targa 26.10 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.10 - from the file “Filter Gallery.8bf”
Tiles 26.10 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.10 - from the file “Filter Gallery.8bf”
Twirl 26.10 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.10 - from the file “Filter Gallery.8bf”
Vanishing Point 26.10 - from the file “VanishingPoint.8bf”
Variance 26.10 - from the file “statistics.8ba”
Water Paper 26.10 - from the file “Filter Gallery.8bf”
Watercolor 26.10 - from the file “Filter Gallery.8bf”
Wave 26.10 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.10 - from the file “WIASupport.8li”
Wind 26.10 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.10 - from the file “WBMP.8bi”
ZigZag 26.10 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.4.1.1 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-9.4.1\"
CmdN: 1.26.27
FMS: 1.10.9
UAM: 1.3.1
UAB: 2.18.0-17
UAB4: 5.38.0
AXT: 1.0.5
Loaded at: 195 ms - launch time impact: 64 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.19.0.0 - from the file "Required Folder"
Loaded at: 2553 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.29.3.0 - from the file "Required Folder"
Share Panel (Loaded) 1.0.22.0 - from the file "Required Folder"
Loaded at: 196 ms - launch time impact: 0 ms
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 200 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"
Loaded at: 2220 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.11.89.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.7.0 - from the file "Required Folder"
Loaded at: 2554 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.8.6.0 - from the file "Required Folder"
Loaded at: 2554 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2258 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2259 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2507.128.0.9 - from the file "Required Folder"
Loaded at: 2556 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 0 ms - entries: 48

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\capture\capture.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\manager.html”

Installed TWAIN devices: NONE

[D Fosse]

OK, you have dual GPUs, which is a known potential problem. In the link I posted above, there's a procedure for disabling the integrated GPU.

Also, your Nvidia driver is years old (58 months). Update it from Nvidia's site. When you do, make sure to install the studio driver, not the game ready driver. Check the box for "clean install", which removes all traces of the old driver.

A third problem, although probably not the direct cause here, is that you have very little free disk space for the Photoshop scratch disk. You should aim for at least 250 GB and up.

[Howard262290243dh3]

OK. I disabled the graphics driver and Photoshop worked, but it messed up my multiple monitor settings so I put it back. I will do all this after a critical meeting next week so that I don't mess up my pc.

Thanks for your help, but Adobe should fix this bug. It is also weird that I have been using Photoshop for years on this device without a problem.

[D Fosse]

it messed up my multiple monitor settings so I put it back.

By @Howard262290243dh3

A Nvidia RTX 2070 will handle multiple monitors without a hitch. And to Photoshop it makes no difference. This is determined on GPU/OS level.

This isn't a Photoshop bug. The GPU is used for actual data processing. You can't send data to one GPU and get it back from the other. There can only be one GPU in this equation.

The problem is that Photoshop has no way to control which GPU is addressed. That's all down to the GPU driver and operating system. If there was a way for Photoshop to control this, it would have been solved many years ago. The Photoshop engineers are acutely aware of this and have been for a long time.

Is this a laptop or a desktop with two connected displays? If the latter, you have to connect both displays to the RTX. You cannot use the socket on the motherboard. If it's a laptop, the manufacturers usually modify drivers and operating system extensively. This is their way to put their brand stamp on the product.

A new Photoshop version will have new code, especially graphics code since this is the most rapidly evolving component in computers today. This doesn't stand still. Latent problems can emerge.

[Howard262290243dh3]

This is a laptop with two displays which I use at the office, but not on the road. Photoshop has been working just fine on the laptop for the last 4 years until a couple months ago. There have been no changes to my set up.

Howard

[jdietz72]

Having this same problem and agree that Adobe should be addressing the issue instead of users having to implement workarounds.

[Glenn 8675309]

HAve you updated your video driver as suggested earlier?   

[Howard262290243dh3]

When I disconnect the external monitors, Photoshop works just fine.

Howard

[Howard262290243dh3]

And when I right click on NVIDIA GeForce... in the Device Manager and try to update the driver, it says I have the latest update.

How do I find this driver on the NVIDIA web site to force an update?

Howard

[Glenn 8675309]

The studio driver should appear in your nvida control panel. No reason for you to worry about the game driver.  Sounds like you may not even know what that is (the nividia control panel) so here is a link to  the download page:   (it looks like a bunch of new drivers were issued just last month)

https://www.nvidia.com/en-us/drivers/results/


Below is what my Nvida control panel looks like- yours should look simliar.  I have a different Nvidia card so my control panel may look a bit different, but not that different that what yours would look like. 

[Howard262290243dh3]

When I try to open the Nvidia control pannel I get an error:

Thanks so much for all your help.

[Sameer K]

Hey, @Howard262290243dh3. How have you connected the Display to the machine? Are they plugged into the Motherboard or directly to the GPU? 

The GPU isn't set up correctly on this machine. Please make sure the GPU is configured and in use. 

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

[Howard262290243dh3]

Thanks for the note. I do not know how to do any of that.

Howard

[Sameer K]

Hey, @Howard262290243dh3. Thanks for sharing this. I am sorry I didn't include enough details in my response. 

I recommend you reach out to Nvidia Support or the hardware manufacturer's support team to help you make sure that the Graphics processor on your machine is connected and set up correctly. You'll find detailed steps and support options here: https://adobe.ly/4n6Kgtp

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)