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stevew51180266
stevew51180266
Participant
June 14, 2023
Answered

Photoshop keeps crashing

  • June 14, 2023
  • 2 replies
  • 1115 views

Photoshop keeps crashing randomly multiple times, when I save a file, zoom in or out, use brush tool etc, since the last couple of updates. Followed the troubleshooting guides, complete fresh install multiple times and changed preferences but nothing has helped. Everything else is working fine on my pc and all other adobe software is working great. Just Photoshop. On Windows 11. Any help would be great!  - 

Crash / error report - 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.5.0" build="20230512.r.500" source="Windows-Client" crashType="n/a">
<time year="2023" month="6" day="14" hour="14" minute="3" second="2" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="a04974a0-01bf-4d25-8e46-ec49368f0b6f"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16197" machine="12th Gen Intel(R) Core(TM) i5-12600KF" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3686 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060 Ti" description="NVIDIA GeForce RTX 3060 Ti" driverDate="20230524000000.000000-000" driverVersion="31.0.15.3598" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2489&#38;SUBSYS_163019DA&#38;REV_A1&#92;4&#38;22F77229&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC0D999382">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC0D999382" symbolname="NVAPI_DirectMethods"/>
<stackStatement index="1" address="0x00007FFC0DB30ABF" symbolname="NVENCODEAPI_Thunk"/>
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<stackStatement index="46" address="0x00007FFC1910BDD7" symbolname="RtwqShutdown"/>
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<register name="RBX" value="0x000002AB8C867D20"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000002A892F23BF0"/>
<register name="RDI" value="0x000002A892F23770"/>
<register name="RSP" value="0x000000F1D7AF8340"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFC0D999382"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

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545b1428-c73e-455a-978d-5b967f4d7f97
</sessionId>
</crashreport>

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Hi @stevew51180266 first thing to do when experiencing crashes is to reset your permissions manually.
    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

    If that does not help, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

    2 replies

    stevew51180266
    stevew51180266Author
    Participant
    June 14, 2023

    Thanks for the quick reply, That seems to have done it, resetting it manually. Thanks very much!

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity ExpertCorrect answer
      Community Expert
      June 14, 2023

      Hi @stevew51180266 first thing to do when experiencing crashes is to reset your permissions manually.
      https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

      If that does not help, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

        Bush Plum
        Bush Plum
        Participant
        October 22, 2023

        Have the same issue, Cannot find how to reset permissions despite going to Adobe help.  The only page that mentions it is 2021 but the page is empty.  There were no instructions only an empty page. Lots of crashing of PS Beta and PS 23.4. Windows 11 system. Uninstalled Beta, still opens when I open PS in Bridge. deleted Beta in Program. PS23.4 Still crashing. Help Please

         

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        October 23, 2023

        Hi @Bush Plum Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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