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Photoshop Keeps Crashing!

Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Photoshop crashes at very strange times. I can have tabs of google chrome and tabs of photoshop projects open and photoshop will run smoothly. Other times, I'll only have one photoshop project open, painting a rock and it'll crash and continue to crash under the same circumstances several more times.

 

I'm using a ps42 8rb MSI, operating with windows 10, it has 16g of ram with core i7. My computer with 8g of ram and i5 runs photoshop beautifully, never crashing. I've tried lowering memory usage in prefrences but photoshop promptly crashed again.

 

I don't understand what's going on and this is a nightmare for workflow.

 

Please give me your solutions!

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Adobe
Community Expert ,
Oct 24, 2020 Oct 24, 2020

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Please post you Photoshop 2021 system Crash reports they may help us identify what is failing.

JJMack

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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So you'd like me to upload it here? In this thread?

 

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Community Expert ,
Oct 24, 2020 Oct 24, 2020

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Yes copy past here.

JJMack

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Is there anyway to access past crash reports? Because I assume if I can't, I have to crash photoshop myself?

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Sorry, I don't know if I replied correctly

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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I found a crash report from today which I remember sending but when I open it, it contains this. Am I supposed to open it in something other than notepad?

forgepenut_0-1603592472240.pngexpand image

 

 

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Community Expert ,
Oct 24, 2020 Oct 24, 2020

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That is not a crash report Use Windows Reliability History viewer to find application failures that are Photoshop stopped working reports and post them here.

PS2020 Crash.jpgexpand image

JJMack

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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Source
Adobe CEF Helper

Summary
Stopped working

Date
‎25/‎10/‎2020 9:25 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Adobe CEF Helper.exe
Application Version: 5.3.1.470
Application Timestamp: 5f76a897
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.19041.546
Fault Module Timestamp: 5b56177b
Exception Code: c0000005
Exception Offset: 0000000000045e16
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 3081
Additional Information 1: c0d1
Additional Information 2: c0d1e2a2247dc9ad37ef47293ff0b974
Additional Information 3: c072
Additional Information 4: c072cdde42dd02b4c4715f0e1f323764

Extra information about the problem
Bucket ID: 67e9309fa830a70da8d9bd033d1fa41c (1790670148464518172)

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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So I assume what you'll find interesting is that it's not photoshop causing critical events.

forgepenut_0-1603597174774.pngexpand image

 

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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@JJMack Any further advice on how to fix this issue?

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Community Expert ,
Oct 25, 2020 Oct 25, 2020

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LATEST

Search the web for Problems with CEF Helper. I do not know what its function is even.

JJMack

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LEGEND ,
Oct 24, 2020 Oct 24, 2020

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have a look in C:\Users\%username%\AppData\Roaming\Adobe for your Photoshop logs

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Community Beginner ,
Oct 24, 2020 Oct 24, 2020

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I only found reports for 2019 inside the 2021 crash report folder. Now in 'CRlogs' I've found more resonable looking dates but when I open them with notepad I see nothing to copy paste.

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New Here ,
Oct 25, 2020 Oct 25, 2020

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Photoshop crashes with every attempt to print my image. I've updated applications. It's not working.

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Sorry man, you might not get attention to your post as you've commented it on my threat, just incase you didn't know. Try posting it on the main page to get help like I currently am. 

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