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Photoshop keeps freezing when saving

New Here ,
Dec 11, 2018 Dec 11, 2018

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Whenever I try to save something in photoshop as a jpeg, photoshop will freeze on me. The save menu will close and when I try to click on any of the options on the photoshop screen afterwards, it makes that "dinging" sound and won't do anything, and the only way I can close the program is to control+alt+delete and stop it from the task manager. It won't freeze my whole computer, I can still move the mouse around and do other things like derp around on the internet or open another program, but photoshop itself won't do anything.

I have tried to search for a solution but haven't found any answers.

*I am using photoshop CC on Windows 10

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correct answers 1 Correct answer

Community Expert , Dec 12, 2018 Dec 12, 2018

Hi try to reset your preferences and open again Photoshop or if it not helps then remove it using creative cloud  tool and re-install it hope that works.

Thank you.

Check following video also.

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Guest
Dec 12, 2018 Dec 12, 2018

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Hi

What are your system specs, in Photoshop go to Help > System Info and copy and paste that into this thread

Also have you checked Windows event application log to see if there's errors relating to Photoshop

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New Here ,
Dec 12, 2018 Dec 12, 2018

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Thanks for replying!

I checked the application log and I see a bunch of error messages for something called "DistrubutedCOM" and "Bonjour Service" but nothing I *think* is related to photoshop.

I updated it through the cloud recently which didn't make a difference, it was having the same problem before and after I updated it.

Here's the system specs:

Adobe Photoshop Version: 19.1.7 20181012.r.437 2018/010/12: 1195941  x64

Number of Launches: 94

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3500 MHz

Built-in memory: 8029 MB

Free memory: 5131 MB

Memory available to Photoshop: 7330 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

Display: 2

Display Bounds: top=1200, left=0, bottom=2280, right=1920

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="24.21.13.9924"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll"

glgpu[0].GLDriverDate="20180905000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 "

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1629

clgpu[0].CLName="Intel(R) HD Graphics 4600"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="20.19.15.4835"

clgpu[0].CLBandwidth=1.85458e+10

clgpu[0].CLCompute=183.56

glgpu[1].GLVersion="4.1"

glgpu[1].IsIntegratedGLGPU=1

glgpu[1].GLMemoryMB=2048

glgpu[1].GLName="Intel(R) HD Graphics 4600"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=32902

glgpu[1].GLDriverVersion="20.19.15.4835"

glgpu[1].GLRectTextureSize=16384

glgpu[1].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[1].GLRendererID=1042

glgpu[1].HasGLNPOTSupport=1

glgpu[1].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

glgpu[1].GLDriverDate="20171016000000.000000-000"

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=6144

clgpu[1].CLName="GeForce GTX 980 Ti"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="399.24"

clgpu[1].CLBandwidth=2.47539e+11

clgpu[1].CLCompute=2614.16

License Type: Subscription

Serial number: 96040153028084819140

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\sg0re\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 232.3G, 32.5G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.7  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.7  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.7  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.7  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Accented Edges 19.1.7 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.7 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.7 - from the file “Filter Gallery.8bf”

   Average 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Average.8bf”

   Bas Relief 19.1.7 - from the file “Filter Gallery.8bf”

   BMP 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 11.1 - from the file “Camera Raw.8bi”

   Camera Raw Filter 11.1 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.7 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.7 - from the file “Filter Gallery.8bf”

   Chrome 19.1.7 - from the file “Filter Gallery.8bf”

   Cineon 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Cineon.8bi”

   Clouds 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Clouds.8bf”

   Collada 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Color Halftone 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.7 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.7 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.7 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.7 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.7 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.7 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.7 - from the file “Dicom.8bi”

   Difference Clouds 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.7 - from the file “Filter Gallery.8bf”

   Displace 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.7 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “EazelAcquire.8ba”

   Entropy 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Export3DLUT.8be”

   Extrude 19.1.7 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “FastCore.8bx”

   Fibers 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.7 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.7 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Fresco 19.1.7 - from the file “Filter Gallery.8bf”

   Glass 19.1.7 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.7 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Grain 19.1.7 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.7 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.7 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.7 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.7 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.7 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Ink Outlines 19.1.7 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.7 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Lens Blur 19.1.7 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.7 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.7 - from the file “Liquify.8bf”

   Matlab Operation 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “ChannelPort.8bf”

   Maximum 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Mean 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Measurement Core 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “MeasurementCore.8me”

   Median 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Mezzotint 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   MMXCore Routines 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.7 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.7 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.7 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.7 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.7 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.7 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.7 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.7 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “PCX.8bi”

   Photocopy 19.1.7 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “ChannelPort.8bf”

   Pinch 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Pixar.8bi”

   Plaster 19.1.7 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.7 - from the file “Filter Gallery.8bf”

   PLY 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Pointillize 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “PBM.8bi”

   Poster Edges 19.1.7 - from the file “Filter Gallery.8bf”

   PRC 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Radial Blur 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Radiance.8bi”

   Range 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Export3DLUT.8be”

   Reticulation 19.1.7 - from the file “Filter Gallery.8bf”

   Ripple 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.7 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.7 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.7 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.7 - from the file “Shake Reduction.8bf”

   Shear 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Smart Blur 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.7 - from the file “Filter Gallery.8bf”

   Solarize 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “Solarize.8bf”

   Spaces 19.1.7 - from the file “Spaces.8li”

   Spatter 19.1.7 - from the file “Filter Gallery.8bf”

   Spherize 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.7 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.7 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.7 - from the file “Filter Gallery.8bf”

   Stamp 19.1.7 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   STL 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Sumi-e 19.1.7 - from the file “Filter Gallery.8bf”

   Summation 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Targa 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.7 - from the file “Filter Gallery.8bf”

   Tiles 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.7 - from the file “Filter Gallery.8bf”

   Twirl 19.1.7 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Underpainting 19.1.7 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.7 - from the file “VanishingPoint.8bf”

   Variance 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   Water Paper 19.1.7 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.7 - from the file “Filter Gallery.8bf”

   Wave 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “U3D.8bi”

   WIA Support 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “WIASupport.8li”

   Wind 19.1.7 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.7 (20181012.r.437 2018/010/12: 1195941) - from the file “WBMP.8bi”

   ZigZag 19.1.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”

   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”

   Start  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.3.0\index.html?v=2.3.0.58”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

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Guest
Dec 12, 2018 Dec 12, 2018

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Hi

System info looks fine, although you do have dual GPU's but I don't think that would be causing any issues with saving files, how big are the images you're working on

You could try deleting the preferences file

Adobe Photoshop CC 2019 Prefs.psp

From this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

You may need to enable this option in file explorer to view the AppData folder

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New Here ,
Dec 12, 2018 Dec 12, 2018

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Hmm, no luck. It is still freezing. It will load jpg images but it will freeze when saving them.

Most of the images I am trying to save are scanned, I don't think they are very big. And it will freeze regardless if it is something that is scanned or if it is a new blank document.

I guess the duel GPUs is a normal thing - I have the regular one that came with the motherboard and the giant brick of a video card clinging to it which is the one I'm using. This is according to my brother, who helped me build it or actually he built it and I just kinda watched but I paid for a lot of the parts so I deserve some credit?

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Community Expert ,
Dec 12, 2018 Dec 12, 2018

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Hi try to reset your preferences and open again Photoshop or if it not helps then remove it using creative cloud  tool and re-install it hope that works.

Thank you.

Check following video also.

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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New Here ,
Dec 15, 2018 Dec 15, 2018

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Removing photoshop from my computer and then reinstalling it seems to have fixed the problem - it is no longer freezing when I save. I still don't know what caused the problem in the first place, but so long as it is working now.

Thanks!

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New Here ,
Nov 10, 2022 Nov 10, 2022

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this is happening to me too on ventura on an imac with 128 G operating ram and radeon pro 570X 4 Gb . I could not get it to stop so I updated to latest photoshop 24 and removed all previous versions of photoshop and it is still happening.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Yep, agree with Digital Dog: Try resetting your Photoshop preferences

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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New Here ,
Nov 10, 2022 Nov 10, 2022

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I had a problem with illustrator sliding windows on a diagonal when I used two monitors; I thought that might be an issue, but no, it helped nothing to use only one screen; it turns out it is a known issue and there is no fix at present.  So, I have latest photoshop and I can't save as the way I have done since 1988.

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