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Photoshop keeps hanging on a powerful PC

Explorer ,
Apr 14, 2023 Apr 14, 2023

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Hi,

I've been having issues such as the brush tool stopping working or Zoom stops and I can't actually do anything despite hanging an extremely powerful PC. Any ideas how I can find the cause?
I'm workind on a photo/painting with several layers (around 20) and a size of 300 x 300 at 72 dpi.

My PC is a Pentuim i9-12900, 128 RAM, RTX 3090 Ti, (24G vram) and several SSDs.
My Photoshop is 24.3.

I really think this machine should be able to handle these files easily, so I'm guessing the issue is with photoshop.


Thanks.

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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300 x 300 what?

 

Brush/zoom is obviously GPU-related. Update or reinstall the driver from NVidia's site. Make sure to install the studio driver, not the game ready, and perform a "clean install" to remove all traces of the old. Uncheck all the extra components in the driver package, you don't need them. Just install the base driver.

 

I take it that this isn't a dual-GPU machine. But if it is, you need to disable the integrated GPU.

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

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Explorer ,
Apr 14, 2023 Apr 14, 2023

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Ha, sorry - yes, I meant 3000px X 3000px (not 300).
I'll try the driver install. This chip donesn't have a gpu component so that bit's ok.

Thank you!

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Explorer ,
Apr 15, 2023 Apr 15, 2023

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Hi again,

I did a fresh NVidia driver and install and Potoshop is still becoming unresponsive and needs to be restarted.
Everything else runs perfectly and Photoshop doesn't crash - I just can't move anything around teh screen, or zoom ...or use any tools actually.
My RTX 3090 Ti should handle this program easily. It runs After effects and Blender like a dream.

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Community Beginner ,
Apr 16, 2023 Apr 16, 2023

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Do you use a Wacom tablet? I had the same problem you are describing and unticking the 'Use Windows Ink' option in Wacom Tablet Properties > Mapping solved it.

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Explorer ,
Apr 16, 2023 Apr 16, 2023

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Ah! I use an XP-pen tablet but I bet it's almost exactly the same. I'll try what you suggest.

Thank you 🙂 

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