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calm_determination0D44
calm_determination0D44
Inspiring
June 23, 2022
Question

Photoshop Keyboard Shortcut Issue

  • June 23, 2022
  • 9 replies
  • 2501 views

Is anyone else experiencing this issue? I've noticed lately that in photoshop as I am using keyboard shortcuts, I have to hit the key at least twice in order for it to actually work. Often times I find myself jumping between the brush and erase tools and it is really annoying that they don't select those tools the first time and I find myself erasing and then undoing that erase because it didn't switch tools when it should have. It seems to be totally random, sometimes it works just the way it should, other times it doesn't.

 

I am on a Macbook M1 Pro with OS 12.3.1 and Photoshop version 23.4.1. I also am using the magic keyboard.

 

Thanks for any help.

    This topic has been closed for replies.

    9 replies

    D
    dondigi
    Participant
    July 1, 2022

    I found the problem on my mac!!!
    So I'm working on a Mac Pro and going to:
    - Library
    - Preferences
    - Adobe Photoshop 2022 Settings
    - and delete the file: tw0001

    Problem was solved after that.
    Hope this works for you too

    B
    BigEricUSA
    Inspiring
    July 1, 2022

    Can't imagine how you tracked it down to that particular file! Extremely well done 🙂

    It's definitely cured things in the immediate term. Hope it lasts!

    Many thanks!

     

    B
    BigEricUSA
    Inspiring
    June 26, 2022

    I just rolled my PS Preferences folder back a couple of months using my TimeMachine backup and it seems to have fixed things. Hopefully it won't take too long to get my setup back to normal...

    B
    BigEricUSA
    Inspiring
    June 27, 2022

    I spoke too soon... The behavior's back already...

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    June 25, 2022

    As an experiment you could go to Photoshop>Preferences>Tools, uncheck Spring-loaded Tool Shortcuts, restart photoshop and see if that makes any difference.

     

      A
      alllan
      Known Participant
      June 25, 2022

      I am experiencing this, as well. I hit a keyboard shortcut, for a tool, and Photoshop jumps it back to the previous tool. It's not consistent; maybe, once out of every 10 times. I've reset my preferences. I'm on an iMac, Mac OS 12.4. I've rolled back to 23.3.2.

      Thanks, in advance, for looking into this.

      B
      BigEricUSA
      Inspiring
      June 24, 2022

      I'm definitely seeing this since 23.4.1! I'm on a very old 5,1 Mac running Big Sur.

      Two workarounds I found, neither very satisfactory: 1) "Stab" the keyboard very quickly. I find the tool selects first time. 2) Turn on "Sticky keys" in Prefs -> Accessibility. Go to advanced settings and make the delay as short as possible. This works well in PS but means that the delete key in a Word Processing document, for instance, deletes very slowly when held down. It's quicker to delete a couple of words by repeatedly hitting the key.

      Anyway, I'm glad I'm not alone in experiencing this bug! 🙂 Let's hope it gets fixed as it's properly anoying.

      S

        Trevor.Dennis
        Community Expert
        Trevor.DennisCommunity Expert
        Community Expert
        June 24, 2022

        I believe there is a known issue with the M1 and keyboard shortcuts.  You are certainly not the first person to ask about it

         

        P: Shortcuts don't work anymore after upgrade to M... - Adobe Support Community - 12549109

        calm_determination0D44
        calm_determination0D44Author
        Inspiring
        June 24, 2022

        Mine seems photoshop specific but I'll take a look around in that thread and see if there's anything that might help me out. Thanks.

        mglush
        Community Expert
        mglushCommunity Expert
        Community Expert
        June 24, 2022

        Hi!

        Do you have access to another keyboard? It might be helpful to see if, by plugging into another keyboard, if you are having hte same issue.

         

        Also are you running in Rosetta?

        Michelle

        B
        BigEricUSA
        Inspiring
        June 24, 2022

        It's definitely not the keyboard. I have tried another.

        Zesty_wanderlust15A7
        Zesty_wanderlust15A7
        Known Participant
        June 24, 2022

        Yes, I think I read that just days ago from another person.

        On a PC it's often cos we didn't press Escape first, but Mac doesn't have that, AFAIK.

        M
        Community Expert
        mark@headTrixCommunity Expert
        Community Expert
        June 24, 2022

        I would try resetting your preferences. Press Command+K then click "Reset Preferences on Quit"

         

        Hope that helps!
        mark

        headTrix, Inc. | Adobe Certified Training & Consulting
        B
        BigEricUSA
        Inspiring
        June 24, 2022

        Mark,

        Given that deleting prefs has such massive consequences as regards setup, it takes me days to get things back to normal, it would be great if PS had a secondary method to save down customisations to your workspace and tools. That way the main prefs could be refreshed and things returned to normal more quickly. At the moment deleting prefs is an absolutely last resort for me.

        calm_determination0D44
        calm_determination0D44Author
        Inspiring
        June 24, 2022

        I'm the same way with preferences, last resort. It's amazing how many issues are tied to prefs that you would think they would come up with a better way to do things.

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