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Photoshop Keyboard Shortcut Issue

Explorer ,
Jun 23, 2022 Jun 23, 2022

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Is anyone else experiencing this issue? I've noticed lately that in photoshop as I am using keyboard shortcuts, I have to hit the key at least twice in order for it to actually work. Often times I find myself jumping between the brush and erase tools and it is really annoying that they don't select those tools the first time and I find myself erasing and then undoing that erase because it didn't switch tools when it should have. It seems to be totally random, sometimes it works just the way it should, other times it doesn't.

 

I am on a Macbook M1 Pro with OS 12.3.1 and Photoshop version 23.4.1. I also am using the magic keyboard.

 

Thanks for any help.

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Community Expert ,
Jun 23, 2022 Jun 23, 2022

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I would try resetting your preferences. Press Command+K then click "Reset Preferences on Quit"

 

Hope that helps!
mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Explorer ,
Jun 23, 2022 Jun 23, 2022

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Mark,

Given that deleting prefs has such massive consequences as regards setup, it takes me days to get things back to normal, it would be great if PS had a secondary method to save down customisations to your workspace and tools. That way the main prefs could be refreshed and things returned to normal more quickly. At the moment deleting prefs is an absolutely last resort for me.

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Explorer ,
Jun 24, 2022 Jun 24, 2022

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I'm the same way with preferences, last resort. It's amazing how many issues are tied to prefs that you would think they would come up with a better way to do things.

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Community Expert ,
Jun 24, 2022 Jun 24, 2022

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Yes the preferences seem to get corrupt in many Adobe apps, and clearing them usually proves useful.

 

You can EXPORT your preferences (File>Export>Export Preferences...)

then you can remove them, and see if it fixes your issue. Then you can try reimporting preferences and see if the issue still remains. 

 

hope this helps!
Mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Explorer ,
Jun 24, 2022 Jun 24, 2022

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Mark,

I can't see a way to export preferences there. Surely that's where you set up the prefs for the "Quick export". No?

S

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Community Expert ,
Jun 25, 2022 Jun 25, 2022

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mark@headTrix and @BigEricUSA Yes, File > Export > Export Preferences brings up settings for exporting images, not for exporting all your settings in Preferences. But users can back up their existing Photoshop Preferences before a reset and restore them after. Instructions for doing that are here:  https://helpx.adobe.com/photoshop/using/preferences.html

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Community Expert ,
Jun 25, 2022 Jun 25, 2022

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I guess they changed something in the new update. IK have. 23.3.2 and its located there.
I assume they may have changed  it? I know Exporting/Importing Presets is under Edit>Presets>Export/Import Presets... wonder if they moved it there? Saturday night, Im headed out...  so not updating just yet. Screen Shot 2022-06-25 at 10.03.42 PM.png

sorry it didnt help!!

Best,
Mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Advocate ,
Jun 23, 2022 Jun 23, 2022

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Yes, I think I read that just days ago from another person.

On a PC it's often cos we didn't press Escape first, but Mac doesn't have that, AFAIK.

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Community Expert ,
Jun 23, 2022 Jun 23, 2022

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Hi!

Do you have access to another keyboard? It might be helpful to see if, by plugging into another keyboard, if you are having hte same issue.

 

Also are you running in Rosetta?

Michelle

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Explorer ,
Jun 23, 2022 Jun 23, 2022

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It's definitely not the keyboard. I have tried another.

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Explorer ,
Jun 24, 2022 Jun 24, 2022

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It happens on the bluetooth keyboard and macbook keyboard. I don't have a problem with other applications and keys not working, like typing this right now, keys are just fine. I am not running in Rosetta.

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Community Expert ,
Jun 23, 2022 Jun 23, 2022

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I believe there is a known issue with the M1 and keyboard shortcuts.  You are certainly not the first person to ask about it

 

P: Shortcuts don't work anymore after upgrade to M... - Adobe Support Community - 12549109

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Explorer ,
Jun 24, 2022 Jun 24, 2022

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Mine seems photoshop specific but I'll take a look around in that thread and see if there's anything that might help me out. Thanks.

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New Here ,
Jul 01, 2022 Jul 01, 2022

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It's definitely not a problem of M1, I'm working on MacPro early 2009 and have the same problem. I also have a Mac Pro late 2013 and I don't have the problem there. Strange isn't it?

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Explorer ,
Jun 23, 2022 Jun 23, 2022

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I'm definitely seeing this since 23.4.1! I'm on a very old 5,1 Mac running Big Sur.

Two workarounds I found, neither very satisfactory: 1) "Stab" the keyboard very quickly. I find the tool selects first time. 2) Turn on "Sticky keys" in Prefs -> Accessibility. Go to advanced settings and make the delay as short as possible. This works well in PS but means that the delete key in a Word Processing document, for instance, deletes very slowly when held down. It's quicker to delete a couple of words by repeatedly hitting the key.

Anyway, I'm glad I'm not alone in experiencing this bug! 🙂 Let's hope it gets fixed as it's properly anoying.

S

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Explorer ,
Jun 25, 2022 Jun 25, 2022

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I am experiencing this, as well. I hit a keyboard shortcut, for a tool, and Photoshop jumps it back to the previous tool. It's not consistent; maybe, once out of every 10 times. I've reset my preferences. I'm on an iMac, Mac OS 12.4. I've rolled back to 23.3.2.

Thanks, in advance, for looking into this.

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Community Expert ,
Jun 25, 2022 Jun 25, 2022

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As an experiment you could go to Photoshop>Preferences>Tools, uncheck Spring-loaded Tool Shortcuts, restart photoshop and see if that makes any difference.

 

slts.png

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Explorer ,
Jun 25, 2022 Jun 25, 2022

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I just rolled my PS Preferences folder back a couple of months using my TimeMachine backup and it seems to have fixed things. Hopefully it won't take too long to get my setup back to normal...

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Explorer ,
Jun 27, 2022 Jun 27, 2022

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I spoke too soon... The behavior's back already...

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New Here ,
Jul 01, 2022 Jul 01, 2022

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I found the problem on my mac!!!
So I'm working on a Mac Pro and going to:
- Library
- Preferences
- Adobe Photoshop 2022 Settings
- and delete the file: tw0001

Problem was solved after that.
Hope this works for you too

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Explorer ,
Jul 01, 2022 Jul 01, 2022

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Can't imagine how you tracked it down to that particular file! Extremely well done 🙂

It's definitely cured things in the immediate term. Hope it lasts!

Many thanks!

 

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Community Expert ,
Jul 01, 2022 Jul 01, 2022

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Thank you so much for sharing the solution you found with the community! I am sure this will be helpful to many people.

Michelle

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Explorer ,
Jul 04, 2022 Jul 04, 2022

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Unfortunately the cure doesn't last long for me. Behaviour is back again, even after the recent update...

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Maybe when tyou restart your computer?

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