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Photoshop latest version 20211101 crashing randomly

New Here ,
Nov 01, 2021 Nov 01, 2021

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Photoshop is crashing randomly while I'm working. I've tried reinstalling, removing all plugins, etc. The following crash stack was provided.

 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.0.0" build="20211013.r.36" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="1" hour="18" minute="27" second="52" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="68d3e3cb-af87-4284-a00c-f423d6f3547c"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32716" machine="AMD Ryzen 5 3600 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="Radeon RX 580 Series" description="Radeon RX 580 Series" driverDate="20211005000000.000000-000" driverVersion="30.0.13025.5005" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_67DF&#38;SUBSYS_34181462&#38;REV_E7&#92;4&#38;1FC990D7&#38;0&#38;0019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_BREAKPOINT" exceptionCode="0x80000003" instruction="0x00007FFA22376317">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA22376317" symbolname="cef_string_utf16_to_upper"/>
<stackStatement index="1" address="0x00007FFA22389DC1" symbolname="cef_string_utf16_to_upper"/>
<stackStatement index="2" address="0x00007FFA225157E4" symbolname="GetHandleVerifier"/>
<stackStatement index="3" address="0x00007FFA2251564C" symbolname="GetHandleVerifier"/>
<stackStatement index="4" address="0x00007FFA2251657F" symbolname="GetHandleVerifier"/>
<stackStatement index="5" address="0x00007FFA22D72FF5" symbolname="IsSandboxedProcess"/>
<stackStatement index="6" address="0x00007FFA23DB7273" symbolname="RelaunchChromeBrowserWithNewCommandLineIfNeeded"/>
<stackStatement index="7" address="0x00007FFA23DB1EF1" symbolname="RelaunchChromeBrowserWithNewCommandLineIfNeeded"/>
<stackStatement index="8" address="0x00007FFA22D6A173" symbolname="IsSandboxedProcess"/>
<stackStatement index="9" address="0x00007FFA2347CF3C" symbolname="cef_time_delta"/>
<stackStatement index="10" address="0x00007FFA223162BE" symbolname="cef_string_utf16_to_upper"/>
<stackStatement index="11" address="0x00007FFA222CF3B9" symbolname="cef_string_map_size"/>
<stackStatement index="12" address="0x00007FFA222CE582" symbolname="cef_string_map_size"/>
<stackStatement index="13" address="0x00007FFA222CE022" symbolname="cef_string_map_size"/>
<stackStatement index="14" address="0x00007FFA222CDBF7" symbolname="cef_string_map_size"/>
<stackStatement index="15" address="0x00007FFA205373DC" symbolname="cef_browser_host_create_browser_sync"/>
<stackStatement index="16" address="0x00007FFA42768B32" symbolname="PluginMain"/>
<stackStatement index="17" address="0x00007FFA427D5FF2" symbolname="PluginMain"/>
<stackStatement index="18" address="0x00007FFA427D82F9" symbolname="PluginMain"/>
<stackStatement index="19" address="0x00007FFA427E74B7" symbolname="PluginMain"/>
<stackStatement index="20" address="0x00007FFA427C17C1" symbolname="PluginMain"/>
<stackStatement index="21" address="0x00007FFA427C133E" symbolname="PluginMain"/>
<stackStatement index="22" address="0x00007FFA427B38F0" symbolname="PluginMain"/>
<stackStatement index="23" address="0x00007FFA427ADC24" symbolname="PluginMain"/>
<stackStatement index="24" address="0x00007FF6F04B5FA9" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="25" address="0x00007FF6F04B6FD1" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="26" address="0x00007FF6EF8C05E7" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="27" address="0x00007FF6EF8C07E5" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="28" address="0x00007FF6EF8C0B38" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="29" address="0x00007FF6EE3D7286" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="30" address="0x00007FF6EE3EC25A" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="31" address="0x00007FF6F202CAC3" symbolname="xmlListWalk"/>
<stackStatement index="32" address="0x00007FF6F205539F" symbolname="xmlListWalk"/>
<stackStatement index="33" address="0x00007FF6F2077AA1" symbolname="xmlListWalk"/>
<stackStatement index="34" address="0x00007FF6F2077FF2" symbolname="xmlListWalk"/>
<stackStatement index="35" address="0x00007FFAE9F8E7E8" symbolname="CallWindowProcW"/>
<stackStatement index="36" address="0x00007FFAE9F8E229" symbolname="DispatchMessageW"/>
<stackStatement index="37" address="0x00007FF6EDE08580" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="38" address="0x00007FF6EDE1E831" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="39" address="0x00007FF6EE0C86B2" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="40" address="0x00007FF6EDE0A362" symbolname="AIDE::AIDEDimension::operator="/>
<stackStatement index="41" address="0x00007FF6EE06A902" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="42" address="0x00007FFAEB307034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="43" address="0x00007FFAEB442651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000002C1EAFC9D0"/>
<register name="RCX" value="0x0000002C1EAFC5CC"/>
<register name="RDX" value="0x000001650A4B5390"/>
<register name="RSI" value="0x0000002C1EAFCBF8"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000002C1EAFC570"/>
<register name="RBP" value="0x00007FFA259334A0"/>
<register name="RIP" value="0x00007FFA22376317"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
969418e8-6a6f-4e24-840d-cb72ff1ed37d
</sessionId>
</crashreport>

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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Looks like you were hitting this issue which was fixed in 23.0.1. https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-23-0-crashes-when-trying-to-use-to... Update to 23.0.1 and let us know if you're still having trouble.


Senior Product Manager - Customer Advocacy - Digital Imaging

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