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Inspiring
September 3, 2021
Question

Photoshop moves halfway down screen

  • September 3, 2021
  • 6 replies
  • 1229 views

After I stop actively using Photoshop and do a few other things, when I come back to Photoshop (it is in a different "desktop" on Mac) it is halfway down the page and I have to pull it up or double click on the top bar of the PS window. I have uninstalled retaining my data and reinstalled. Same thing. Then I have uninstalled and removed everything (all personalizations etc) and it still does it. It didn't do this in the past, just the last few months.

 

MacOS 11.5.2, Photoshop 22.5  M1 Mini

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6 replies

honkstudio
Participant
June 13, 2023

Still happening!

NB, colourmanagement
Community Expert
Community Expert
June 19, 2023

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Participant
July 1, 2023

I am having the same issue on a new M2 ultra - anyone figure out if it is the preferences needing to be reset? I am betting it is a different issue...

jamesjordan_sia
Participant
October 18, 2022

I also regularly have this problem with Photoshop on my M1 mac running macOS Monterey 12.6. So far, it isn't happening with any other Adobe application. 

j4m1eb
Known Participant
November 30, 2021

This is an issue on Photoshop, Indesign and Illustrator, see this thread here 

It seems to be M1 mac with extrenal monitors and it's driving me nuts. Everytime my monitor sleeps and I come back all 3 apps are half of the screen.

 

Doesnt happen with After effects, media encoder, acrobat and any other third party software. Also if you have a dialogue box open, like "open file" or "save as" this stops the window moving.

 

Come on Adobe M1 macs have been out over a year now and I can see reports of this bug from the begining of this year across mutilple software updates.

Spike666Author
Inspiring
September 4, 2021

Whoops, I reset the preferences and it is still doing it.

Spike666Author
Inspiring
September 4, 2021

I reset the preferences.  As I said in the original post, it's 22.5 but it's been doing it for a while, so previous versions too.

Sahil.Chawla
Adobe Employee
Adobe Employee
September 3, 2021

Hi there,

That doesn't sound right. Could you please let us know the version of Photoshop you're working on? Have you tried completely resetting the preferences of Photoshop and see if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html


Regards,
Sahil