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holcombeg95446751
Participant
October 4, 2017
Question

Photoshop New dialogue window does not open

  • October 4, 2017
  • 2 replies
  • 4679 views

When a standard network domain user clicks New in Photoshop, the New document popup dialogue window does not load (most menu items are now greyed out as Photoshop thinks it is doing something).

I know this is a permission issue - as it works fine for a Domain Admin - but where Do I begin.  Could it be denied access tot he Scratch disk (C:\ is obviously not available for Domain Users), is it something in the Program File Directory.

Existing Files can be open as normal.

    This topic has been closed for replies.

    2 replies

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    holcombeg95446751Author
    Participant
    October 9, 2017

    Update: Selecting USE LEGACY New File interface... seems to now at least create a new document.  But how Do I set that across 150 Domain installs - Is it computer setting or per user?

    K
    kristofc45627355
    Participant
    October 9, 2017

    where do i find the USE LEGACY New file interface?

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 9, 2017

    That is in each user id Phoroshop preferences

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 4, 2017

    Which version of Photoshop the new new document panel or the older new UI?

    JJMack
    H
    holcombeg95446751Author
    Participant
    October 5, 2017

    Doesn’t get that far at all. Clicking New on the File menu and nothing happens, except that most of the menu options then grey out, so it clearly thinks it is doing something. It doesn’t crash as the individual menus popup on hover and can close the application gracefully..

    K
    kristofc45627355
    Participant
    October 9, 2017

    i have the same problem.

    When photoshop is started I get this screen:

    When a standard network domain user clicks New in Photoshop, the New document popup dialogue window does not load (most menu items are now greyed out as Photoshop thinks it is doing something).

    You have to close photoshop and open it again.

    Then go to edit, preferences, general, and click "reset when quit". Close photoshop and open it again, then you get this screen:

    Then everithing is working.

    Every domain user has this problem. Bus is there a better solution? I can't ask every user to do the "reset on quit". Is there an ini file or somthing to reset the setting for al future users?

    kind regards,

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