Participant

Question

PhotoShop no longer works after updating from Mojave to Monterey

Forum|Forum|3 years ago
February 6, 2023
5 replies
1929 views

Hi there - please help. PhotoShop no longer works after updating my iOS from Mojave to Monterey. Thank you in advance.
Isriya

C++ SDK

This topic has been closed for replies.

NB, colourmanagement

Community Expert

@isriyam96763503 Did you buy a new Mac?

If it’s a 'M' model (M1 or M2) then you can't take up my suggestion 'cos that won't work -

However, this may be useful -

I run 32 bit apps in the 64 bit masOS Catalina (on an Intel mac) by using Parallels desktop software. Parallels can run a Mojave as a "virtual machine". More here: https://kb.parallels.com/124786

That works.

BUT you'd ned to reinstall PS so you may have trouble activating as Adobe removed most of the licence activation servers fro historic versions. Do you have your installer disks?

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

PECourtejoie

Community Expert

Hi, I've noticed that many versions I have do not open anymore in Big Sur, only those After 2018...

T

Test Screen Name

Legend

If you upgrade to Monterey you need ALL new apps. Nothing from 2017 will still work. It's part of the Joy Of Mac.

Jeff Arola

Community Expert

If you go to Applications/Adobe Photoshop version right click on the Adobe Photoshop version.app then click Get Info that should tell you the version.

Jeff Arola

Community Expert

What version of photoshop?

I

isriyam96763503Author

Participant

I bought it around 2016 or 2017, since I can’t open it, I couldn’t tell you
which exact version. But after I purchase this photoshop, it’s no longer
available in this version, it went on to offering a monthly subscription.
I don’t have the subscription, just a version that I use on my computer
whenever I want. I hope there’s a way to restore it.

Ged_Traynor

Community Expert

Hi

You'll need to revert the OS back to the version Photoshop worked on.

jane-e

Community Expert

@isriyam96763503

You posted to the Photoshop Developers forum and this is not a developer question. I've moved your post to Photoshop for you.

Sometimes when you update your OS, you need to also reset preferences. Try a manual reset by quitting then renaming the file. A new file will be created on launch. If it does not fix the issues, you can restore to former file. Details here:

https://helpx.adobe.com/photoshop/using/preferences.html

Jane

I

isriyam96763503Author

Participant

Hi Jane, thank you for your reply. However, I couldn’t click through the
link you sent. It kept taking me to the same exact page without going any
further.

Also, fyi, I have the PhotoShop version that was purchased and stays on my
computer. Pprobably one of the last version before it went on to become a
subscription based.

I hope you’ll be able to help me restore it. Currently the photoshop icon
on my computer is grayed out and has a circle and alas through it. So I
couldn’t even open it.
Thanks in advance.
Isriya

L

Lumigraphics

Legend

You have an older, 32-bit version of Photoshop that can no longer run on any Mac system after Mojave. You would have to either downgrade to Mojave (which Apple no longer supports) or subscribe to the current Adobe CC offerings.

Downgrading is a pain, I'm a former Mac genius and I probably wouldn't do it unless I absolutely have to.

https://www.macworld.com/article/671318/how-to-downgrade-macos-monterey-to-big-sur-or-older.html

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