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Ia Enstera
Participating Frequently
April 30, 2021
Answered

Photoshop not accepting new Logitech mouse (MX Master 3)

  • April 30, 2021
  • 5 replies
  • 14846 views

I have gone many rounds with LogiTech to try nd solve this issue, and it seems it might actually be a CC issue...or one with just Photoshop itself. Every time I open Photoshop (yes, just reinstalled it once again), I get the message:

The "LogiTech Options version 8.50.7.0" extension could not be loaded because it was not properly signed.

Version: 7.0.0  

Path: /Library/Application Support/Adobe/CEP/extensions/LogiOptionsAdobe

For more information, visit: http://www.adobe.com/go/photoshop-troubleshoot-extension_en

 

Clicking the link above takes me to the Adobe pages, but with a message "These are uncharted waters" or the same in Finnish if I opt for the Finnish site.

 

I can't continue using Photoshop without clicking out of that window first.... Oh, and I'm using MacOS Big Sur, with everything restarted many many times to try to correct this issue....and the mouse works well with any other program I've tried it on so far.

 

Please help!

    This topic has been closed for replies.
    Correct answer active_Marshmallow16B8

    Thanks, Jesse,

    Since my last post, I updated from Mojave to Monterey; and, updated PS.

    The message immediately returned!!

     

    I have the latest Options version. I don't see a beta choice (I do remember seeing it when I previously updated the Options software).

     

    Sonny


    It’s at the bottom of this link:
    https://www.logitech.com/en-us/software/logi-options-plus.html

    - Jesse Shauffer

     

    [personal information removed by moderator]

     

     

    5 replies

    I
    Ia EnsteraAuthor
    Participating Frequently
    December 18, 2022

    I want to thank everyone for their ideas. I'm not exactly which one worked, but I was able to get it cleared just before the latest iOS update...and it's still working after the update too. So, thanks!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 18, 2022

    @Ia Enstera 

     

    good to hear, and thanks for the follow-up.

    L
    leom203
    Participant
    December 14, 2022

    So I had the same issue, tried everything in this thread with no luck. FOUND A SOLUTION THOUGH! For my specific case was adding the Logitech plug-in within Photoshop. To do this:

     

    1.  Click on the "Plugins" dropdown at the top (next to "Windows")
    2.  Select "Browse Plug-Ins" in that window.
    3.  This will open the Creative Cloud hub under "Stock & Marketplace"
    4. Search for "Logi" then you will see this:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    5. Install the Logi Options Plus Plug-In

    6. Close Photoshop & Open the Logi Options + application.

    7. This will now allow you to add the Photoshop Plug-In

    8. Now go celebrate 😉 feel that frustration float away 

     

     

    gofredgo
    gofredgo
    Participant
    April 15, 2022

    Yeeeeha! Finally!!!

     

    Thank you for the solution, once I installed Logi Options + Photoshop worked perfectly with my MX Master 3 for MAC.

    Ahmed Atef Abouzeida
    Ahmed Atef Abouzeida
    Participant
    March 16, 2022

    Sir

     

    You have to connect your mouse via a unifying USB Receiver not Bluetooth to make your mouse buttons interactive with Photoshop or other desired programmes

     

    First, install logi options plus software to ensure your type of connection

     

    Then download Logitech Unify Software from this link

    https://support.logi.com/hc/en-us/articles/360025297913-Logitech-Unifying-Software

     

    If your mouse is not detected by unifying software install Logitech setpoint from this link then try again after restarting your PC

     

    https://support.logi.com/hc/en-nz/articles/360025141274

     

    Hope this work with you

     

    Regards

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 30, 2021

    i use the mx master 3 with an older version of software:

     

     

    with no ps problems.  a logitech update is available, but the most recent version appears to be

     

     

    why don't you try the latest version?

      I
      Ia EnsteraAuthor
      Participating Frequently
      May 1, 2021

      Thanks, I have tried. Like I said, I've gone many rounds with LogiTech tech support, including deleting and reinstalling all their necessary and unnecessary software.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 1, 2021

      what version is installed?

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