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Photoshop not opening, process runs in background

Explorer ,
Aug 28, 2025 Aug 28, 2025

Had no issues for the past 4 years, go into work today and try and open photoshop and nothing happens.

 

A photoshop background process appears in my task manager and sits there doing nothing. Have uninstalled/reinstalled photoshop and creative cloud and restarted my laptop severall times and the same thing happens. Updated my drivers and even tried switching between game and studio drivers to the same result. Every other adobe application opens fine, just not photoshop..

 

Even tried going into %appdata% > Local\Adobe\OOBE and deleting the opm.db file, logging out and relaunching creativecloud and again.. nothing. Photoshop refuses to open as anything but a background application???

 

Went home on my lunch break and booted photoshop 1st try on my home pc.

TOPICS
Windows
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correct answers 1 Correct answer

Explorer , Sep 04, 2025 Sep 04, 2025

Finally fixed it by deleting all registry folders titled 'Adobe' in the locations in the registry below and deleted all remaining folders in the program and user folders AFTER using the Creative Cloud Uninstaller & Creative Cloud Cleaner Tool, restarted my computer. Photoshop now opens instantly every time!

 

Would be nice if Creative Cloud Cleaner Tool and the Creative Cloud Uninstaller cleared all these instead of leaving them lurking in the system for users to have to track down and purge manu

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Adobe Employee ,
Oct 15, 2025 Oct 15, 2025

Hey @Bruce AB,

I'm sorry if I missed this anywhere in the post, but have you tried turning off your antivirus? Check out this post: https://adobe.ly/4h9suDE

 
Let me know if this helps. 🙂 

^CM

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Explorer ,
Oct 16, 2025 Oct 16, 2025
LATEST

Hi CMass, thanks for your reply. At this time I only have the Microsoft antivirus that comes with Windows 11, and I have tried turning it off with no effect on the problem. However, I did do a clean install of Windows 11 with success about a week ago and the problem has not returned, so I am hopeful. This problem has had the ability to return after a day or two, however, so I remain vigilant but so far so good.

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