Photoshop Not Opening Properly

Forum|Forum|7 years ago
January 11, 2019
1 reply
1138 views

There is a continually turning blue circle in the Photoshop workspace. I have set my preferences in Creative Cloud not to update automatically -- I have a slow connection & will update when convenient. I have closed & opened the program. I have changed my password & logged back in. PS shows that I am signed on. Nothing changes.

What is going on?

Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433 x64

Number of Launches: 46

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

This topic has been closed for replies.

Sahil.Chawla

Adobe Employee

Hi Eliza,

Sorry to hear that Photoshop is not loading properly, could you try resetting the preferences of Photoshop and let us know if that helps?

Preferences Reset Photoshop - https://helpx.adobe.com/photoshop/using/preferences.

You may also try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps.

Regards,
Sahil

E

eliza89681725Author

Inspiring

Thank you for the suggestions, Sahil, but...

I have deselected "Use Graphics Processor".

I have reset Preferences.

I can now open a photo, but the circle remains in the background, reappearing immediately when the picture file is closed, but while PS is still open. The Tool Bar also disappears when a picture file (just the file, not PS) is closed.

As a last-ditch effort, I am downloading all updates - up to 13%. Will post results.

L

Lee_SK

Known Participant

have you got a graphic tablet by any chance?

i read issues with drivers giving such loading icon

try updating all drivers once you're at it

even video card

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