Photoshop not rendering png files or copy/paste

Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Recently photoshop  Version: 23.3.0 (on windows) stopped rendering png files or any thing I copy and pasted

 

When I try to copy and paste a file or screen shot it will show a very low res pixelated preview of the image in the navigator panel but the image itself is empty.  If I save the file - it only saves a very low res version of the screenshot/image.

 

And while I can open .png files - again - they do not render on the screen - I just get the big white box (although again a low res version is in the navigator panel)

 

Any ideas on what has gone wrong and how I can fix this?

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correct answers 1 Correct answer

Adobe Community Professional , Apr 15, 2022 Apr 15, 2022
Hi Try unchecking this option in preferences and restarting Photoshop to see if it helps

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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I tried uninstalling and reinstalling - that didn't fix the problem.

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Adobe Community Professional ,
Apr 15, 2022 Apr 15, 2022

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Hi

Try unchecking this option in preferences and restarting Photoshop to see if it helps

2022-04-15 08_45_15-Render2.jpg @ 41% (RGB_8).png

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Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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Yahoo - thank you so much!  Fixed the problem.

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New Here ,
Apr 18, 2022 Apr 18, 2022

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following. similar problem.  my .png file suddenly low res\ pixelated

 

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Adobe Community Professional ,
Apr 18, 2022 Apr 18, 2022

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Could you please post the png itself and a screenshot taken at View > 100% with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

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New Here ,
Apr 18, 2022 Apr 18, 2022

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GED resolution above fixed my problem too.  Thank you!

 

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