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Photoshop not responding after macOS Big Sur update

Forum|Forum|5 years ago
December 11, 2020
4 replies
2023 views

Worked for a minute with Big Sur, till recent PS update.

{Moderator note: Edited the thread title}

This topic has been closed for replies.

Correct answer Akash Sharma

Hi there,

Sorry that Photoshop stops responding after a while on your computer running the macOS Big Sur .

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Please make sure that you are running the latest version 22.1 of Photoshop 2021. There are a few known issues with Photoshop on Big Sur, please checkout the details, here: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

Let us know how it goes.

Thanks,

Akash

NB, colourmanagement

Community Expert

If the answer from Akash ahs nor solved your issue then maybe try this

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

Manually removing preferences files is the most complete method for restoring Photoshop to its default state:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files. https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

N one that on Mac, preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

D

defaultwws5exlib2vh

Participant

None of the 22.x.x versions worked for me and kept freezing. Try installing the 21.2.9 version. I did and it works.

C

Catworker

Inspiring

...same here. iMac Pro, 64 GB Ram, Big Sur. Photoshop 22.xx not responding / freezing by using different Tools. PSD 21.xx working fine. 😞

(and by the way having issues with 3D tools and functions.)

Akash SharmaCorrect answer