Photoshop not responding with MAC M1

New Here ,
Aug 01, 2022 Aug 01, 2022

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Photoshop not responding after updating...

Mac Mini, 16 GB

Ver 12.5

Photoshop 23.4.2

 

I tryed uninstalling - previous version (23.4.1) - restarting always the same result... Photoshop not responding

 

Please help

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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Hi @Geilmen 

Since your question is about Photoshop, I have moved your post from the Using the Community Forum: Bugs (for bugs in the forum software).

~ Jane

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

**Note:
The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. Library will appear below the current user's home directory. Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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Hi. Please check if this info is helpful: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

 

Marlon Ceballos.

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New Here ,
Aug 01, 2022 Aug 01, 2022

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I have tried both ways

1: Deleting /Library/Preferences/Adobe Photoshop [version] Settings

2: Option+Command+Shift (Mac OS) immediately after launching Photoshop

 

Same result photoshop is not responding!

I also tried unistalling the app and same result

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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LATEST

Try logging into another account (you may need to make one): does it still crash?

If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

Have you tried running a free utility like Onyx to see if that stops the crashing? 

https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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