Photoshop not starting when illustrator is running

Forum|Forum|5 years ago
December 23, 2020
1 reply
321 views

Photoshop 21 not responding when illustrator is running, or it closes after opening illustrator its happens frequently

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c.pfaffenbichler

Community Expert

What have you done for trouble-shooting so far?

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

aniruddhap52890820Author

Participating Frequently

No, Actually it stops responding on the splash screen, had to end the process using Task Manager, It started after I updated the PS and my drivers are all up to date.

c.pfaffenbichler

Community Expert

Just to make sure: Are you talking about the splash screen or the Homescreen?

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