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HammondPhoto
HammondPhoto
Participant
May 8, 2017
Question

Photoshop not working after Windows 10 forced update

  • May 8, 2017
  • 3 replies
  • 1670 views

I just had Windows 10 force it's update on my computer like a TSA agent at the airport.  Since then, Photoshop CC does not work.  I can double click the icon or click "open" in the CC window, but cannot do anything else.  When I enter Task Manager, the program is flagged as "not responding."

Any suggestions?

    This topic has been closed for replies.

    3 replies

    tmyusuf74
    tmyusuf74
    Inspiring
    May 10, 2017

    The best solution is that reset your Photoshop performance

    SuperMerlin
    SuperMerlin
    Inspiring
    May 9, 2017

    Have you tried creating a new user ID and use that?

    This will then show if there are problems with your machine/userId

    HammondPhoto
    HammondPhotoAuthor
    Participant
    May 10, 2017

    Yes SuperMerlin, we did that too last night with the Adobe tech but it did not make a difference.  Good suggestion though!

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 10, 2017

    Try uninstalling all of Adobe's software. Download Adobe cleaner and run it to insure all traces of Adobe software has been removed. Download and install the Creative Cloud Desktop application.  Install it open it sign in with your Adobe ID that has you subscription. Install the Adobe application you want installed on you machine via the Creative Cloud Desktop application.

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 9, 2017

    Reset Photoshop Preferences and make sure your display driver is up to date.

    JJMack
      HammondPhoto
      HammondPhotoAuthor
      Participant
      May 9, 2017

      I did try that JJ early on because it has solved a few other issues in the past.  Given that nothing has worked, I called support...held for over an hour...and spent another hour on the phone with a tech.  He went so far as to uninstall Photoshop and reinstall it, but the same problem persisted throughout.  I even tried updating drivers with him in a screen share, but to no avail because I already had the latest versions.  We even rolled it back to an earlier version and that didn't help either.

      The problem has now been "escalated to the senior level" techs and I am supposed to get a phone call from them.  I'm on the road for shoots today and tomorrow, but will post back so everyone knows what happened and how it got resolved.

      Thanks for the advice JJ.  It has worked in the past for me and is definitely worth trying anytime folks are having issues.

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