Photoshop not working

[YoungSook37049124a3xi]

I applied for a free trial before purchasing Photoshop and received a confirmation email from you. I have already entered all my card information. However, as you can see in the file I captured and sent, Photoshop does not open, so I cannot use it. I also want to check my account and cancel the free trial, but an error message pops up and I can't do anything.

[thatsmauri]

Hi YoungSook,

please check the following help entry and see if any of it helps:

• https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Also, as this is a public forum, please consider removing/blurring out your email address from the first image (Capture44.JPG).

Best regards,

Maurice