Known Participant

Question

Photoshop Nueral filters have stopped working

Forum|Forum|3 years ago
February 24, 2023
14 replies
1020 views

About a week ago, I woke up and my nueral filters no longer works. I have been using them for months on a weekly basis without a problem.

For a week now, I have tried countless numbers of "fixes" found on the internet. I even downgraded from v2023 to v2022 with no luck, I have since gone back to v2023 and lastnight updated to v24.2.0 and still have the same problem.

The problem: Once I select Nueral Filers, the NF panel opens and all the filters are listed, but grayed out. With one exception. The Color Transfer filter works. I have tried editing images that I worked on in the past, a week or even a month ago, but I can not even re-edit those original images.

I know how to use the filters and in the last month have converted dozens of images to Colorized versions without any problems.

I haven't added any hardware or made any software changes in weeks.

I know this is a on-growing problem with the NFs but please tell me if there is something else I can try. Would a complete PS uninstall and re-install work? If so, please give me instructions on how to best do this.

Thank you.

Dennis

Windows

This topic has been closed for replies.

J E L

Community Expert

Sorry to hear the cleaner tool didn't help and reverting to an earlier release didn't help either. You are not the only user who has reported problems running the Neural filters, and fixes have been mixed. I have not experienced any problems with them from their first release, so any bugs you encounter are not universal. I imagine it comes down to system configuration and available resources to run them. You've tried about every troubleshooting step there is without us having hands on your system. There may be more fixes coming. Wish it was better news for you right now!

DVCRUZAuthor

Known Participant

Hello. I am revisiting this problem because I have updated my RAM, power supply and video card since I last contacted you. My Neural Filters are still not working and now when I try using them, PS shuts down.

FYI I have retried all the previously mentioned possible solutions, but without any positive results.

Here are my new computer specs:

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64
Number of Launches: 3
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.2134
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 6
Processor speed: 3000 MHz
Built-in memory: 48923 MB
Free memory: 31372 MB
Memory available to Photoshop: 38115 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credentials is not available
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro M4000
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,139 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=90512265 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64

[1693 ms]
Start sniffer 2023-08-10 11:40:53
# Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=90512265 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64

{367 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro M4000 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro M4000 index=0)

# devices: 2
Device 0
Name: NVIDIA Quadro M4000
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,139 MB
VRAM: 8,139 MB
Dedicated System RAM: 0 MB
Shared System RAM: 25,649 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-08-03 000000.000000-000
Driver age: 0 months
Driver version: 31.0.15.3696
Supports UMA: UNSUPPORTED
D3D-ID: 5105

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 25,777 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 25,649 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-02-03 000000.000000-000
Driver age: 18 months
Driver version: 30.0.101.1340
Supports UMA: SUPPORTED
D3D-ID: 16018
End platform native
{672 ms}

{672 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro M4000/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro M4000/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: Quadro M4000/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,534 MB
VRAM: 8,534 MB
Dedicated System RAM: 0 MB
Shared System RAM: 25,649 MB
API version: 2.1 (2.1.2 NVIDIA 536.96)
Device version: 2.1 (2.1.2 NVIDIA 536.96)
Vendor name: NVIDIA
Driver date: 2023-08-03 000000.000000-000
Driver age: 0 months
Driver version: 31.0.15.3696
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{847 ms}

{847 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Quadro M4000
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 140 GB / s
Compute score: 1,078.77
Device name string: Quadro M4000
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 20,519 MB
VRAM: 20,519 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 28 GB / s
Compute score: 186.044
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1603 ms}

Exit code kExitNormal
End sniffer 2023-08-10 11:40:54
[kStatusNormal, kExitNormal]

[1694 ms]
Finish RunAllAPIs

[2846 ms]
Start GetSnifferResult

[2846 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040484442076004872
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: c:\Users\dvcru\AppData\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237.6G, 13.5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
ACE.dll ACE 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.8567dec 79.8567dec
AdobeXMP.dll Adobe XMP Core 2023/03/23-08:56:37 79.a8d4753 79.a8d4753
AdobeXMPFiles.dll Adobe XMP Files 2023/03/23-08:56:37 79.a8d4753 79.a8d4753
AdobeXMPScript.dll Adobe XMP Script 2023/03/23-08:56:37 79.a8d4753 79.a8d4753
AGM.dll AGM 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/04/04-19:10:45 79.8b163e2 79.8b163e2
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
BIBUtils.dll BIBUtils 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/04/13-10:44:44 79.e061fb0 79.e061fb0
CRClient.dll Adobe Crash Reporter Client DLL 12.3.0.202306131643_44f1cd7
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.1.0-11-16f02e5
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/03/10-17:55:06 79.6dcde51 79.6dcde51
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/03/30-19:06:20 79.fb3b9df 79.fb3b9df
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.7
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.7
PSViews.dll Adobe Photoshop 2023 24.7
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e41acba 79.e41acba
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.1.0-11-16f02e5
UPIC 2.6.0

Required plugins:

Accented Edges 24.7 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.7 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.7 - from the file “Filter Gallery.8bf”
Average 24.7 - from the file “Average.8bf”
Bas Relief 24.7 - from the file “Filter Gallery.8bf”
BMP 24.7 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.7 - from the file “Filter Gallery.8bf”
Charcoal 24.7 - from the file “Filter Gallery.8bf”
Chrome 24.7 - from the file “Filter Gallery.8bf”
Cineon 24.7 - from the file “Cineon.8bi”
Clouds 24.7 - from the file “Clouds.8bf”
Color Halftone 24.7 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.7 - from the file “Filter Gallery.8bf”
Conté Crayon 24.7 - from the file “Filter Gallery.8bf”
Craquelure 24.7 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.7 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.7 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.7 - from the file “Filter Gallery.8bf”
Crystallize 24.7 - from the file “Standard MultiPlugin.8bf”
Cutout 24.7 - from the file “Filter Gallery.8bf”
Dark Strokes 24.7 - from the file “Filter Gallery.8bf”
De-Interlace 24.7 - from the file “Standard MultiPlugin.8bf”
Dicom 24.7 - from the file “Dicom.8bi”
Difference Clouds 24.7 - from the file “Clouds.8bf”
Diffuse Glow 24.7 - from the file “Filter Gallery.8bf”
Displace 24.7 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.7 - from the file “Filter Gallery.8bf”
Entropy 24.7 - from the file “statistics.8ba”
Export Color Lookup Tables 24.7 - from the file “Export3DLUT.8be”
Extrude 24.7 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.7 - from the file “FastCore.8bx”
Fibers 24.7 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.7 - from the file “Filter Gallery.8bf”
Filter Gallery 24.7 - from the file “Filter Gallery.8bf”
Fresco 24.7 - from the file “Filter Gallery.8bf”
Glass 24.7 - from the file “Filter Gallery.8bf”
Glowing Edges 24.7 - from the file “Filter Gallery.8bf”
Grain 24.7 - from the file “Filter Gallery.8bf”
Graphic Pen 24.7 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.7 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.7 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.7 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.7 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.7 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 24.7 - from the file “Filter Gallery.8bf”
JPEG 2000 24.7 - from the file “JPEG2000.8bi”
Kurtosis 24.7 - from the file “statistics.8ba”
LandscapePro 3.1.0 - from the file “LandscapeProPSFilter64.8bf”
Lens Blur 24.7 - from the file “Lens Blur.8bf”
Lens Correction 24.7 - from the file “Lens Correction.8bf”
Lens Flare 24.7 - from the file “Standard MultiPlugin.8bf”
Liquify 24.7 - from the file “Liquify.8bf”
Matlab Operation 24.7 - from the file “ChannelPort.8bf”
Maximum 24.7 - from the file “statistics.8ba”
Mean 24.7 - from the file “statistics.8ba”
Measurement Core 24.7 - from the file “MeasurementCore.8me”
Median 24.7 - from the file “statistics.8ba”
Mezzotint 24.7 - from the file “Standard MultiPlugin.8bf”
Minimum 24.7 - from the file “statistics.8ba”
MMXCore Routines 24.7 - from the file “MMXCore.8bx”
Mosaic Tiles 24.7 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.7 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.7 - from the file “Filter Gallery.8bf”
Note Paper 24.7 - from the file “Filter Gallery.8bf”
NTSC Colors 24.7 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.7 - from the file “Filter Gallery.8bf”
ON1 Portrait AI Standalone 2021 15.5.0.0 - from the file “PerfectPortraitProxy.8bf”
ON1 Portrait AI Standalone 2021 15.5.0.0 - from the file “PerfectPortraitProxy.8bf”
ON1 Portrait AI Standalone 2021 Filter 15.5.0.0 - from the file “PerfectPortraitProxy.8bf”
OpenEXR 24.7 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.7 - from the file “Filter Gallery.8bf”
Palette Knife 24.7 - from the file “Filter Gallery.8bf”
Patchwork 24.7 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.7 - from the file “Standard MultiPlugin.8bf”
PCX 24.7 - from the file “PCX.8bi”
Photocopy 24.7 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.7 - from the file “ChannelPort.8bf”
Pinch 24.7 - from the file “Standard MultiPlugin.8bf”
Pixar 24.7 - from the file “Pixar.8bi”
Plaster 24.7 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.7 - from the file “Filter Gallery.8bf”
Pointillize 24.7 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.7 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.7 - from the file “PBM.8bi”
PortraitPro 3.1.0 - from the file “PortraitProPSFilter64.8bf”
Poster Edges 24.7 - from the file “Filter Gallery.8bf”
Radial Blur 24.7 - from the file “Standard MultiPlugin.8bf”
Radiance 24.7 - from the file “Radiance.8bi”
Range 24.7 - from the file “statistics.8ba”
Render Color Lookup Grid 24.7 - from the file “Export3DLUT.8be”
Reticulation 24.7 - from the file “Filter Gallery.8bf”
Ripple 24.7 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.7 - from the file “Filter Gallery.8bf”
Save for Web 24.7 - from the file “Save for Web.8be”
ScriptingSupport 24.7 - from the file “ScriptingSupport.8li”
Shear 24.7 - from the file “Standard MultiPlugin.8bf”
SilverFast 9 18.0 - from the file “SilverFast 9 Import.8ba”
Skewness 24.7 - from the file “statistics.8ba”
Smart Blur 24.7 - from the file “Standard MultiPlugin.8bf”
Smart Photo Editor 3.1.0 - from the file “SmartPhotoEditorPSFilter64.8bf”
Smudge Stick 24.7 - from the file “Filter Gallery.8bf”
Solarize 24.7 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.7 - from the file “Filter Gallery.8bf”
Spherize 24.7 - from the file “Standard MultiPlugin.8bf”
Sponge 24.7 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.7 - from the file “Filter Gallery.8bf”
Stained Glass 24.7 - from the file “Filter Gallery.8bf”
Stamp 24.7 - from the file “Filter Gallery.8bf”
Standard Deviation 24.7 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.7 - from the file “Filter Gallery.8bf”
Summation 24.7 - from the file “statistics.8ba”
Targa 24.7 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.7 - from the file “Filter Gallery.8bf”
Tiles 24.7 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.7 - from the file “Filter Gallery.8bf”
Twirl 24.7 - from the file “Standard MultiPlugin.8bf”
Underpainting 24.7 - from the file “Filter Gallery.8bf”
Vanishing Point 24.7 - from the file “VanishingPoint.8bf”
Variance 24.7 - from the file “statistics.8ba”
Water Paper 24.7 - from the file “Filter Gallery.8bf”
Watercolor 24.7 - from the file “Filter Gallery.8bf”
Wave 24.7 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.7 - from the file “WIASupport.8li”
Wind 24.7 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.7 - from the file “WBMP.8bi”
ZigZag 24.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE
Scan time: 0 ms - entries: 0

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\manager.html”

Installed TWAIN devices: NONE

Thank you.

Dennis

DVCRUZAuthor

Known Participant

@DVCRUZ are these sysinfo the same as above, (Name: Quadro M4000) let's make sure this GPU is a working one for Ps:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

To uninstall all files that might be at issue, use the CCD cleaner tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Since Feb 2023 I haven't been able to us Neural Filters with PS or PS Beta. Selecting NF causes PS to close without explaination. Prior to Feb 2023 NFs worked flawlessly but stopped working overnight, right in the middle of a home project.

Since Feb 2023 I have tried every solution suggested by Adobe and those found on You Tube and other internet sites. The only thing I haven't tried is a complete reinstallation of my OS or purchase of a new computer.

Someone please help me. Here is my System Info:

Adobe Photoshop Version: 25.5.1 20240302.r.408 5a2e325 x64
Number of Launches: 7
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3235
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 6
Processor speed: 3000 MHz
Built-in memory: 48923 MB
Free memory: 31372 MB
Memory available to Photoshop: 38115 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.6.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
Content Credentials is not available
NGL Version: 1.36.0.10
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro M4000
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,132 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Display Type: SDR
Display: 2
Display Bounds: (1920, 0) -> (3840, 1080)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=161280136 -comment=Photoshop Version: Adobe Photoshop 25.5.1 20240302.r.408 5a2e325 x64

[2 ms]
Start GetSnifferResult

[920 ms]
Start sniffer 2024-03-08 21:24:18
# Photoshop Version: Adobe Photoshop 25.5.1 20240302.r.408 5a2e325 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=161280136 -comment=Photoshop Version: Adobe Photoshop 25.5.1 20240302.r.408 5a2e325 x64

{345 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA Quadro M4000 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA Quadro M4000 index=0)

# devices: 1
Device 0
Name: NVIDIA Quadro M4000
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,132 MB
VRAM: 8,132 MB
Dedicated System RAM: 0 MB
Shared System RAM: 25,649 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-02-15 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.5161
Supports UMA: UNSUPPORTED
D3D-ID: 5105
End platform native
{546 ms}

{546 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=Quadro M4000/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 0) -> (3,840, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=Quadro M4000/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: Quadro M4000/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,527 MB
VRAM: 8,527 MB
Dedicated System RAM: 0 MB
Shared System RAM: 25,649 MB
API version: 2.1 (2.1.2 NVIDIA 551.61)
Device version: 2.1 (2.1.2 NVIDIA 551.61)
Vendor name: NVIDIA
Driver date: 2024-02-15 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.5161
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{697 ms}

{697 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Quadro M4000
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 134 GB / s
Compute score: 1,077.32
Device name string: Quadro M4000
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{824 ms}

Exit code kExitNormal
End sniffer 2024-03-08 21:24:18
[kStatusNormal, kExitNormal]

[921 ms]
Finish RunAllAPIs

[930 ms]
Finish GetSnifferResult

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: c:\Users\dvcru\AppData\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237.6G, 28.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/11/23-09:21:32 151.d526588 151.d526588
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/11/07-13:18:05 79.82c92b1 79.82c92b1
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.4d9d554 79.4d9d554
AdobeXMP.dll Adobe XMP Core 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPFiles.dll Adobe XMP Files 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPScript.dll Adobe XMP Script 2023/11/09-12:40:27 79.f354efc 79.f354efc
AGM.dll AGM 2023/11/23-09:21:32 151.d526588 151.d526588
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/11/10-05:16:23 79.e59fc31 79.e59fc31
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/11/23-09:21:32 151.d526588 151.d526588
AXE8SharedExpat.dll AXE8SharedExpat 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
AXEDOMCore.dll AXEDOMCore 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
BIB.dll BIB 2023/11/23-09:21:32 151.d526588 151.d526588
BIBUtils.dll BIBUtils 2023/11/23-09:21:32 151.d526588 151.d526588
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/11/23-09:21:32 151.d526588 151.d526588
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/10/17-19:30:38 79.eda3309 79.eda3309
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/11/07-13:18:05 79.7a67d56 79.7a67d56
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.5
PSViews.dll Adobe Photoshop 2024 25.5
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.968b720 79.968b720
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0

Required plugins:

Accented Edges 25.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.5 - from the file “Filter Gallery.8bf”
Average 25.5 - from the file “Average.8bf”
Bas Relief 25.5 - from the file “Filter Gallery.8bf”
BMP 25.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.5 - from the file “Filter Gallery.8bf”
Charcoal 25.5 - from the file “Filter Gallery.8bf”
Chrome 25.5 - from the file “Filter Gallery.8bf”
Cineon 25.5 - from the file “Cineon.8bi”
Clouds 25.5 - from the file “Clouds.8bf”
Color Halftone 25.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.5 - from the file “Filter Gallery.8bf”
Conté Crayon 25.5 - from the file “Filter Gallery.8bf”
Craquelure 25.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.5 - from the file “Filter Gallery.8bf”
Crystallize 25.5 - from the file “Standard MultiPlugin.8bf”
Cutout 25.5 - from the file “Filter Gallery.8bf”
Dark Strokes 25.5 - from the file “Filter Gallery.8bf”
De-Interlace 25.5 - from the file “Standard MultiPlugin.8bf”
Dicom 25.5 - from the file “Dicom.8bi”
Difference Clouds 25.5 - from the file “Clouds.8bf”
Diffuse Glow 25.5 - from the file “Filter Gallery.8bf”
Displace 25.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.5 - from the file “Filter Gallery.8bf”
Entropy 25.5 - from the file “statistics.8ba”
Export Color Lookup Tables 25.5 - from the file “Export3DLUT.8be”
Extrude 25.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.5 - from the file “FastCore.8bx”
Fibers 25.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.5 - from the file “Filter Gallery.8bf”
Filter Gallery 25.5 - from the file “Filter Gallery.8bf”
Fresco 25.5 - from the file “Filter Gallery.8bf”
Glass 25.5 - from the file “Filter Gallery.8bf”
Glowing Edges 25.5 - from the file “Filter Gallery.8bf”
Grain 25.5 - from the file “Filter Gallery.8bf”
Graphic Pen 25.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.5 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.5 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.5 - from the file “Filter Gallery.8bf”
JPEG 2000 25.5 - from the file “JPEG2000.8bi”
Kurtosis 25.5 - from the file “statistics.8ba”
LandscapePro 3.1.0 - from the file “LandscapeProPSFilter64.8bf”
Lens Blur 25.5 - from the file “Lens Blur.8bf”
Lens Correction 25.5 - from the file “Lens Correction.8bf”
Lens Flare 25.5 - from the file “Standard MultiPlugin.8bf”
Liquify 25.5 - from the file “Liquify.8bf”
Matlab Operation 25.5 - from the file “ChannelPort.8bf”
Maximum 25.5 - from the file “statistics.8ba”
Mean 25.5 - from the file “statistics.8ba”
Measurement Core 25.5 - from the file “MeasurementCore.8me”
Median 25.5 - from the file “statistics.8ba”
Mezzotint 25.5 - from the file “Standard MultiPlugin.8bf”
Minimum 25.5 - from the file “statistics.8ba”
MMXCore Routines 25.5 - from the file “MMXCore.8bx”
Mosaic Tiles 25.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.5 - from the file “Filter Gallery.8bf”
Note Paper 25.5 - from the file “Filter Gallery.8bf”
NTSC Colors 25.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.5 - from the file “Filter Gallery.8bf”
ON1 Portrait AI Standalone 2021 15.5.0.0 - from the file “PerfectPortraitProxy.8bf”
ON1 Portrait AI Standalone 2021 15.5.0.0 - from the file “PerfectPortraitProxy.8bf”
ON1 Portrait AI Standalone 2021 Filter 15.5.0.0 - from the file “PerfectPortraitProxy.8bf”
OpenEXR 25.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.5 - from the file “Filter Gallery.8bf”
Palette Knife 25.5 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.5 - from the file “Standard MultiPlugin.8bf”
PCX 25.5 - from the file “PCX.8bi”
Photocopy 25.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.5 - from the file “ChannelPort.8bf”
Pinch 25.5 - from the file “Standard MultiPlugin.8bf”
Pixar 25.5 - from the file “Pixar.8bi”
Plaster 25.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.5 - from the file “Filter Gallery.8bf”
Pointillize 25.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.5 - from the file “PBM.8bi”
PortraitPro 3.1.0 - from the file “PortraitProPSFilter64.8bf”
Poster Edges 25.5 - from the file “Filter Gallery.8bf”
Radial Blur 25.5 - from the file “Standard MultiPlugin.8bf”
Radiance 25.5 - from the file “Radiance.8bi”
Range 25.5 - from the file “statistics.8ba”
Render Color Lookup Grid 25.5 - from the file “Export3DLUT.8be”
Reticulation 25.5 - from the file “Filter Gallery.8bf”
Ripple 25.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.5 - from the file “Filter Gallery.8bf”
Save for Web 25.5 - from the file “Save for Web.8be”
ScriptingSupport 25.5 - from the file “ScriptingSupport.8li”
Shear 25.5 - from the file “Standard MultiPlugin.8bf”
SilverFast 9 18.0 - from the file “SilverFast 9 Import.8ba”
Skewness 25.5 - from the file “statistics.8ba”
Smart Blur 25.5 - from the file “Standard MultiPlugin.8bf”
Smart Photo Editor 3.1.0 - from the file “SmartPhotoEditorPSFilter64.8bf”
Smudge Stick 25.5 - from the file “Filter Gallery.8bf”
Solarize 25.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.5 - from the file “Filter Gallery.8bf”
Spherize 25.5 - from the file “Standard MultiPlugin.8bf”
Sponge 25.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.5 - from the file “Filter Gallery.8bf”
Stained Glass 25.5 - from the file “Filter Gallery.8bf”
Stamp 25.5 - from the file “Filter Gallery.8bf”
Standard Deviation 25.5 - from the file “statistics.8ba”
Sumi-e 25.5 - from the file “Filter Gallery.8bf”
Summation 25.5 - from the file “statistics.8ba”
Targa 25.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.5 - from the file “Filter Gallery.8bf”
Tiles 25.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.5 - from the file “Filter Gallery.8bf”
Twirl 25.5 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.5 - from the file “Filter Gallery.8bf”
Vanishing Point 25.5 - from the file “VanishingPoint.8bf”
Variance 25.5 - from the file “statistics.8ba”
VueScan 1.0.00 - from the file “VueScan.8ba”
Water Paper 25.5 - from the file “Filter Gallery.8bf”
Watercolor 25.5 - from the file “Filter Gallery.8bf”
Wave 25.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.5 - from the file “WIASupport.8li”
Wind 25.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.5 - from the file “WBMP.8bi”
ZigZag 25.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE
Scan time: 0 ms - entries: 0

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

Thank you.

Dennis

DVCRUZAuthor

Known Participant

Since the Color Transfer Filter has continued to work during this ordeal, my questions are these.

What makes the Color Transfer Filter different than the other filters? Is it files location? Instruction/programming of the filter? There must be something that sets it apart from all the other filters. A side-by-side comparison of how the filters might revel ths problem.

If I were a developer, this is where I would start my investigation.

Dennis

DVCRUZAuthor

Known Participant

Okay. I used the Cloud cleaner routine to remove, then reinstall PS. As soon as I opened PS I could see that all my preferences had remained, which tells me that the Cleaner did not remove all old files.

So, PS NF are still not working.

Dennis

J E L

Community Expert

Yes, you can use the Creative Cloud Cleaner tool to completely remove Photoshop and installation records. The instructions are detailed here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Please come back to let us know if that works for you.

DVCRUZAuthor

Known Participant

Yes, I tried rolling back to an earlier version but with luck. So, I went back to the latest version.

Is there a way to completly remove PS and all it's associated folders and files and then reinstall with a new download? I know that some times when a program is uninstalled, a lot of folders and files remain and have to be manually deleted.

Dennis

J E L

Community Expert

@DVCRUZ, did you try rolling back to an earlier version of Photoshop? Since this happened overnight, something must have changed so maybe the latest version isn't as stable for you?

DVCRUZAuthor

Known Participant

Thank you for your quick reply.

Change to an older graphic card option and change to external scratch disk (984gb) but no luck.

It boggles my mind that overnight this problem occurred.

FYI I have the latest graphic card drivers and latest Win 11 update.

Dennis

J E L

Community Expert

Hi @DVCRUZ, in looking at your sys info, the trouble might have to do with your NVIDIA Quadro P620, which was first released in Feb 2018, so that's five years ago. It has 2 GB of memory, which might not be enough for all neural filters to run smoothly. Plus, your system has built-in memory of 16155 MB (16GB) and that is also a minimum amount. Looks like your scratch volume(s) are also low, with Startup at 237.6G but only 36.9G free. What happens if you check Older GPU mode in Technology Previews under Preferences? That might not make any difference, but it's worth a try?

DVCRUZAuthor

Known Participant

Hello. Still need assistance here.

Have a family function coming up and I need to work on some old photos for the event.

If you have no other suggestions or fit-its to try, can you recommend an alternate program I can use to get the job done?

Running out of time and patience here.

Dennis

DVCRUZAuthor

Known Participant

Hi. Yes the GPU box is checked. FYI per an on-line tip, I have already tried using the NF with the the box unchecked, but it didn't make a difference. PS NF still didn't work.

Dennis

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