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Participant
March 31, 2021
Question

photoshop on desktop vs ipad

  • March 31, 2021
  • 1 reply
  • 635 views

i'm a little confused ... i have photoshop on my ipad but i have to pay extra for it on my desktop? is that right? why is that?

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1 reply

davescm
Community Expert
Community Expert
March 31, 2021

One subscription gives you both

Dave

Participant
March 31, 2021

Thanks Dave...so why is saying I need to buy it still on the windows version?

Nancy OShea
Community Expert
Community Expert
March 31, 2021
quote

Thanks Dave...so why is saying I need to buy it still on the windows version?

=========

@Milinda5C87,

I'm not Dave but probably because you either don't have or you're not logged-in to a PAID Creative Cloud plan yet. Check your account to ensure your subscription is active and payment details are current.

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert