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KieranDowd
KieranDowd
Participant
June 12, 2020
Question

Photoshop on iPad not opening from Creative Cloud

  • June 12, 2020
  • 2 replies
  • 1005 views

Hi there 
Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

"Couldn't Communicate with a helper application"

Has anyone else encountered this problem?

    This topic has been closed for replies.

    2 replies

    KieranDowd
    KieranDowdAuthor
    Participant
    June 12, 2020

    Hi there 
    Having issues opening up images on creative cloud on my iPads photoshop, I've set the source as creative cloud but whenever I try to download or open on image stored on there I'm meet with the error

    "Couldn't Communicate with a helper application"

    Has anyone else encountered this problem?

      M
      Adobe Employee
      M Shaw
      Adobe Employee
      June 12, 2020

      We are investigating this issue. In the meantime a work around would be to open the Creative Cloud appication, select th efil eyou want to open, from the ellipsis (...) select Download original file,once downloaded select Copy to Photoshop to open the file.

      M
      michaelb87323339
      Participant
      June 15, 2020

      I'm glad to hear this is being looked into. I've been experiencing the same issue trying to upload, or download any files saved in CC. Adobe Customer service was helpful in showing me that same work-around, but still couldn't resolve the issue itself.

      hopeing for a solution soon.

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        June 12, 2020

        This Forum is dedicated to Photoshop proper. 

        You may want to try posting on 

        Photoshop for Mobile

        KieranDowd
        KieranDowdAuthor
        Participant
        June 12, 2020

        Yup trying get some cross work set up between my "Proper" photoshop machine and my tablet. 
        Nice gatekeeping. 

          J
          jeds15707318
          Participant
          June 16, 2020

          I am having the same problem, trying to set up the same workflow. I get the exact same error. Only work-around is to copy my files out of their Creative Cloud folder locations and into another cloud service - iCloud, Dropbox, etc. where they open just fine. I have re-installed CC on the iPad, etc.

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