photoshop on ipad won't open images

Forum|Forum|1 year ago
August 9, 2024
1 reply
466 views

I am taking some classes on photoshop for the ipad.... it comes with sample photos to do projects with. After opening and closing 4 or 5 images effortlessly, when i go to open a 6th image, it just sits there and does not respond. I have to close photoshop completely and go back in and the same unopenable image then opens. Is this normal?

iPadOS

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Sameer K

Community Manager

Hey, @jdval1. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

Please include screenshots or video of your workflow to help us recreate this.

Are you working on a M1-based iPad? Does this happen with a specific document, or do all documents behave similarly?

I've tried to recreate this on iPad Pro (pre-Apple Silicon) where I recently reinstalled everything. Please share more details to help us identify this.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

J

jdval1Author

Participant

A screen shot won't work as it doesn't show anything. Not sure whatM1 based iPad is... it is an iPad Pro. I will see about doing a video so you can see but again, once i have opened 4 to 6 photos and gone back to the welcome screen, it won't let me load any more photos. Not sure if that is going to show anything.

J

jdval1Author

Participant

@jdval1

Adobe Employee @Sameer K is the one who asked you about the M1 chip. He might have access to a newer iPad to test. My iPad is 7 years old and Photoshop has never crashed or frozen.

Can you check in Settings > General and tell us how much available capacity you have?

Jane

Forum volunteer

It says 454.41 available

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