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BillG1955
Participant
August 19, 2022
Answered

Photoshop on Windows Unable to resize image using free transform tool

  • August 19, 2022
  • 1 reply
  • 1083 views

I created opened a jpg in Photoshop and saved it as a .psd. I then dragged and dropped a png image on top of the psd background layer. When I go to the new png image layer and select Free Transform Tool I am unable to scale the image. I put my mouse over the boxes on the corners and sides of the image and try dragging it in and out and nothing happens. I can type in a new width and height for the image and it changes but i am unable to scale it using a mouse.

 

 

{Thread title updated by moderator}

    This topic has been closed for replies.
    Correct answer Sameer K

    Hi there,

     

    Welcome to the Photoshop Community. I'd love to help you figure this out.

     

    Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Has this started since a recent update of Photoshop or the operating system?

     

    Please share recordings of this behavior. If you are on Windows 11, press Win + ALT + R to record your screen.

     

    Try this & let me know if it helps.

    • Go to Photoshop > Preferences > Technology Previews > check & enable 'Deactive Native Canvas' & restart Photoshop.

     

    If this does not help, go to the location of the preference folder mentioned below and rename it to backup. 

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
    • Press the Windows > Enter 'Run' > Type %appdata%\Adobe
    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)
    • Now launch Photoshop via the Creative Cloud.

     

    Photoshop will launch as if it has been installed newly.

     

    Let me know how it goes,

    Thanks!
    Sameer K

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity ManagerCorrect answer
    Community Manager
    August 19, 2022

    Hi there,

     

    Welcome to the Photoshop Community. I'd love to help you figure this out.

     

    Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Has this started since a recent update of Photoshop or the operating system?

     

    Please share recordings of this behavior. If you are on Windows 11, press Win + ALT + R to record your screen.

     

    Try this & let me know if it helps.

    • Go to Photoshop > Preferences > Technology Previews > check & enable 'Deactive Native Canvas' & restart Photoshop.

     

    If this does not help, go to the location of the preference folder mentioned below and rename it to backup. 

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
    • Press the Windows > Enter 'Run' > Type %appdata%\Adobe
    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)
    • Now launch Photoshop via the Creative Cloud.

     

    Photoshop will launch as if it has been installed newly.

     

    Let me know how it goes,

    Thanks!
    Sameer K

      jo-deeb123456789
      jo-deeb123456789
      Participant
      December 2, 2022

      Hi Sameer,

       

      I'm having the same problem, and "deactivate Native Canvas" and restarting did not work for me. I tried to find the above folder and have had no luck. I'm not a programmer, but I have used Photoshop for 20+ years and it's super frustrating that a feature that I've used to resize things (A PRETTY BASIC FUNCTION) no longer works.  Frankly I don't have time to root around in my system files to fix this problem. Also, I'm paying A LOT of money to have these Adobe software products and it's very frustrating that this program doesn't work any more. Have I mentioned that I'm very frustrated? Please help.

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