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J
JaxPhotographer
Participant
January 26, 2018
Question

Photoshop open, but screen is grey and won't open files

  • January 26, 2018
  • 1 reply
  • 4868 views

I have a client coming in soon, trying to finish editing. Photoshop is open, but none of the side bars are showing. It will not open any file. I can't even tell it to open. I have tried restarting it several times. Illustrator works fine, photoshop is the only one with issues.

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    1 reply

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    January 26, 2018

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    J
    JaxPhotographerAuthor
    Participant
    January 26, 2018

    When I'm in Photoshop, I click on FILE or any other button and it won't work at all. I can't even shut it down. I have to use Task Manager to shut it down.

    J
    JaxPhotographerAuthor
    Participant
    January 26, 2018

    Finally got support on line. They said it was because I had more than one graphics card, but I had been running that for awhile without issue. They ended up cleaning up the Creative Cloud and reinstalling it and it worked fine.

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