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Photoshop opening and closing, but Photoshop Beta works fine

athletic_portfolio5CBD
New Here ,
Oct 19, 2025 Oct 19, 2025

I need some help, i just trying to open my photoshop but everytime, it is opening and closing/crashing, but, if i try to use photoshop beta it is working perfectly fine

Some things i already tried

- Clean preferences and Creative cloud cleaner
- update my graphics cards
- set the photoshop to admin preferences
- unistall and install a previous version
- reinstall everything, adobe apps, etc

I can't figure out what is happening.

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Windows
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correct answers 1 Correct answer

Kevin Stohlmeyer Community Expert
Community Expert , Oct 23, 2025 Oct 23, 2025

Hi @Charles28390138ra0s its a faulty GPU driver. The crash was caused by the DirectX12 functions. Try updating your Nvidia drivers and make sure you are using Studio drivers, not gaming. If you are up to date, reinstall the drivers. 

For now, you can turn off GPU acceleration in Photoshop Settings/Performance but thats not a long-term solution. 

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D Fosse Community Expert
Community Expert ,
Oct 19, 2025 Oct 19, 2025

Please post the full Help > System Info from Photoshop.

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Charles28390138ra0s
Community Beginner ,
Oct 22, 2025 Oct 22, 2025

The same thing has been happening to me. Over and over again. Tried all the steps and now my IT team wants me to completely reboot my entire system to get the bug out. 

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Kevin Stohlmeyer Community Expert
Community Expert ,
Oct 22, 2025 Oct 22, 2025
In Response To Charles28390138ra0s

@Charles28390138ra0s see above. 

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Charles28390138ra0s
Community Beginner ,
Oct 23, 2025 Oct 23, 2025
In Response To Kevin Stohlmeyer

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
759e47cd-5c6b-4024-98a5-d04a34bdde3a
</sessionId>
</crashreport>

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Kevin Stohlmeyer Community Expert
Community Expert ,
Oct 23, 2025 Oct 23, 2025
In Response To Charles28390138ra0s

@Charles28390138ra0s based on your crash report - you have three GPUs active (Mirror Op, Intel UHD 630 and NVIDIA). 

Photoshop is trying to access a misconfigured driver (Mirror Op has a 2018 driver) and multiple gpus can cause conflicts. 

Heres a page addressing how to configure: 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

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Charles28390138ra0s
Community Beginner ,
Oct 23, 2025 Oct 23, 2025
In Response To Kevin Stohlmeyer

Thanks for your help on this, I tired the above step but it is still crashing. Here is the error i am getting now.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="26.5.0.202506270759_7140322" clientVersion="26.5.0.202506270759_7140322" applicationName="Adobe Photoshop" applicationVersion="26.11.0" build="20250918.r.18" source="Windows-Client" crashType="n/a">
<time year="2025" month="10" day="23" hour="9" minute="4" second="11" timeoffset="-360" timezone="Central Daylight Time" crsessionduration="56"/>
<user guid="be4c8bd2-c6fb-4b99-8b56-65b7055e3efb"/>
<system platform="Windows 11 Enterprise" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65342" machine="Intel(R) Xeon(R) E-2286M CPU @ 2.40GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="MirrorOp" adapterRAM="" caption="MirrorOp Virtual Graphics Adaptor" description="MirrorOp Virtual Graphics Adaptor" driverDate="20180619000000.000000-000" driverVersion="1.1.110.31" videoModeDescription="" pnpDeviceID="ROOT&#92;DISPLAY&#92;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="128 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20190308000000.000000-000" driverVersion="25.20.100.6617" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_860F103C&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="3.8 GB" caption="NVIDIA Quadro T2000" description="NVIDIA Quadro T2000" driverDate="20250922000000.000000-000" driverVersion="32.0.15.8142" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1FB8&#38;SUBSYS_860F103C&#38;REV_A1&#92;4&#38;2B0CA5E4&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8890981C3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8890981C3" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FF8890A7783" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FF888E5189A" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FF8890A7961" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FF8910FFBB7" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FF89111885D" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FF8911101CE" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x0000000001F2BDA5" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="8" address="0x0000000001F29CD0" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="9" address="0x0000000001F2DA9F" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="10" address="0x0000000001EA2B71" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="11" address="0x0000000001F7B382" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="12" address="0x0000000001F3192E" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="13" address="0x0000000001F317C3" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="14" address="0x0000000001EAF1A7" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="15" address="0x0000000001E9811B" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="16" address="0x0000000001F34B8F" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="17" address="0x0000000001F25772" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="18" address="0x0000000001F41A4C" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="19" address="0x0000000001F3FB1F" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="20" address="0x0000000001F3F691" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="21" address="0x0000000001C10576" symbolname="EntryFI"/>
<stackStatement index="22" address="0x0000000001A2CDBB" symbolname="CreateObject"/>
<stackStatement index="23" address="0x0000000001A2C4AF" symbolname="CreateObject"/>
<stackStatement index="24" address="0x0000000002D2D88B" symbolname="zip_unchange_archive"/>
<stackStatement index="25" address="0x0000000002D2D1F6" symbolname="zip_unchange_archive"/>
<stackStatement index="26" address="0x0000000001A451B1" symbolname="EntryFM"/>
<stackStatement index="27" address="0x00007FF7C346629D" symbolname="InputOutputHBImpl::getUpdatedInputClusters"/>
<stackStatement index="28" address="0x00007FF7C3A9769C" symbolname="WREncodingMap::FixedSize"/>
<stackStatement index="29" address="0x00007FF7C3A9DC14" symbolname="WREncodingMap::FixedSize"/>
<stackStatement index="30" address="0x00007FF7C3A9C022" symbolname="WREncodingMap::FixedSize"/>
<stackStatement index="31" address="0x00007FF7C55D491A" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="32" address="0x00007FF7C55E338C" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="33" address="0x00007FF7C55DB77B" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="34" address="0x00007FF7C55DB3FA" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="35" address="0x00007FF7C31A05AC" symbolname="WREncodingMap::GetUTFMapping"/>
<stackStatement index="36" address="0x00007FF7C3170D5F" symbolname="IWRFontAccess::WRGetNumPaths"/>
<stackStatement index="37" address="0x00007FF7C524C229" symbolname="OptycaStrike::SetEndStyle"/>
<stackStatement index="38" address="0x00007FF7C8E0DD28" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="39" address="0x00007FF7C8E08463" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="40" address="0x00007FF7C8E461B1" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="41" address="0x00007FF7C8E45789" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="42" address="0x00007FF7C8E43A93" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="43" address="0x00007FF7C8E106C6" symbolname="OptycaImpl::SetSpacingToFit"/>
<stackStatement index="44" address="0x00007FF7C31915CD" symbolname="acp::local::net::ACPLHttpTransferClientFactory::operator="/>
<stackStatement index="45" address="0x00007FF7C3166E49" symbolname="AIDE::PixelPartInfo::~PixelPartInfo"/>
<stackStatement index="46" address="0x00007FF7C317AE6D" symbolname="acp::local::net::ACPLHttpTransferClientFactory::operator="/>
<stackStatement index="47" address="0x00007FF7C32E61A4" symbolname="WRStrSafe::sprintf"/>
<stackStatement index="48" address="0x00007FF7C316A77D" symbolname="AIDE::PixelPartInfo::~PixelPartInfo"/>
<stackStatement index="49" address="0x00007FF7C51CE742" symbolname="OptycaStrike::GetXPosition"/>
<stackStatement index="50" address="0x00007FF962BB259D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="51" address="0x00007FF96422AF78" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FF9554627E0"/>
<register name="RCX" value="0x00000000FFFFFFFF"/>
<register name="RDX" value="0x0000000000000008"/>
<register name="RSI" value="0x0000007730CF8CB0"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000007730CF8540"/>
<register name="RBP" value="0x0000007730CF8640"/>
<register name="RIP" value="0x00007FF8890981C3"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
8efe5a13-b4a0-4df4-90fa-eeb9c1c10115
</sessionId>
</crashreport>

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Kevin Stohlmeyer Community Expert
Community Expert ,
Oct 23, 2025 Oct 23, 2025
In Response To Charles28390138ra0s

Hi @Charles28390138ra0s its a faulty GPU driver. The crash was caused by the DirectX12 functions. Try updating your Nvidia drivers and make sure you are using Studio drivers, not gaming. If you are up to date, reinstall the drivers. 

For now, you can turn off GPU acceleration in Photoshop Settings/Performance but thats not a long-term solution. 

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Charles28390138ra0s
Community Beginner ,
Oct 23, 2025 Oct 23, 2025
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In Response To Kevin Stohlmeyer

Thanks again for your help, none of the above worked so just going to swap to a new computer. thanks. 

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