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LisaPrzy
LisaPrzy
Participant
June 23, 2022
Question

Photoshop opens with black screen when graphics processor is turned on.

  • June 23, 2022
  • 1 reply
  • 563 views

My Photoshop (newest Version Update) opens up with a black screen when I have the graphics processor turned on. Turning them off is fixing the problem, but I don't want to work with them turned off bc Photoshop then runs clunky when cropping images etc. 

Does anyone know what I need to do instead of tunring the graphics processor off?

 

I have a new HUAWEI Matebook 16 (AMD Ryzen™ 7 Processor, 16 GB RAM, 512 GB SSD, AMD Radeon™ Graphic) running on Windows 11. I was running Photoshop on my old Acer Swift 3 (Windows 10) that only had 8 GB Ram and I never run into this problem.

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1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
June 23, 2022

Hi

Try running this tool to see if there's any GPU updates available for your system

https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

    LisaPrzy
    LisaPrzyAuthor
    Participant
    June 25, 2022

    Hey thanks for your reply.

     

    I turned off all the checkboxes in the advanced settings and now I don't experience the problem anymore, but I'll definitely come back to your solution once it reappears.

    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 25, 2022

    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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