Inspiring

Answered

Photoshop preference panel failed to open.

Forum|Forum|8 years ago
November 7, 2017
5 replies
4808 views

If i try to enter preference panel, by any way, then will give me a message box

"An integer between 96 and 8 is required. Closest value inserted."

And it will show me General panel instead, and if I try to enter performance panel, will get the same error.

I've got 16GB memory installed, and I got 8.7GB of free memory available. Only 2MB is IMPOSSIBLE.

So will adobe fix the logic of how to fetch available memory? I think problem will be fixed by that way.

I googled for the solution and someone told me this problem happens after updating to FCU, I don't know if it's right.

https://www.reddit.com/r/photoshop/comments/7a569y/photoshop_issue_invalid_numeric_entry_an_integer/

ANY SOLUTION IS WELCOMED! Thanks in advance.

Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933 x64
Number of Launches: 8
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3592 MHz
Built-in memory: 16306 MB
Free memory: 2 MB
Memory available to Photoshop: 8 MB
Memory used by Photoshop: 100 %
Surface Dial: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: East Asian
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 3
Display Bounds: top=0, left=-1920, bottom=1200, right=0
Display: 4
Display Bounds: top=1088, left=0, bottom=2168, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
..............

This topic has been closed for replies.

Correct answer hearstz2113667

Hi

If a preference reset does not give you to access the Photoshop menu items, then I would

a. Uninstall and reinstall using the CC desktop app.

If that still does not give you access then I would :

b. Uninstall, run the Adobe CC cleaner, reinstall

Use the Creative Cloud Cleaner Tool to solve installation problems

Dave

Ok, I decided to reinstall my system and this problem was solved.

However, this should never be a solution because let user to reinstall their os is unacceptable.

D

dkampz

Participant

Photoshop - An integer between 96 and 8 is required. closest value inserted Solved - YouTube

B

bobbib1106

Participant

Problem solved - thank you!

H

hearstz2113667Author

Inspiring

Any ideas? Or does this problem solved?

davescm

Community Expert

Hi

If you can't get into preferences the normal way, then try resetting preferences by pressing and holding Alt+Control+Shift as you start Photoshop. You will prompted to delete the current settings. The new preferences files will be created as you start Photoshop.

Dave

H

hearstz2113667Author

Inspiring

This is useless, bro.

H

hearstz2113667AuthorCorrect answer

Inspiring

Hi

If a preference reset does not give you to access the Photoshop menu items, then I would

a. Uninstall and reinstall using the CC desktop app.

If that still does not give you access then I would :

b. Uninstall, run the Adobe CC cleaner, reinstall

Use the Creative Cloud Cleaner Tool to solve installation problems

Dave

Ok, I decided to reinstall my system and this problem was solved.

However, this should never be a solution because let user to reinstall their os is unacceptable.

L

ler01

Participant

I had the issue and fixed it by just reinstalling the windows keeping all settings and apps. Just downloaded media creation from ms site. Took less than an hour.