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Photoshop presses the Option key

New Here ,
Jun 12, 2023 Jun 12, 2023

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Hi. I have a problem with photoshop on my macbook pro 16. After starting photoshop, after a few moments the whole computer behaves as if it had the Option key pressed. Only restarting the computer helps. I have all my programs updated. The problem does not occur in other applications. Please help.

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Adobe
Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Hi @Sfotografowani 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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New Here ,
Jun 19, 2023 Jun 19, 2023

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Hi @CoryShubert 

 

Taking action did not help.

 

My Photoshop Version: Adobe Photoshop Version: 24.5.0 20230512.r.500 3fc8e4c arm64

 

I'm using a Logitech MX mouse, apparently the Logi Option+ software can cause problems, is that true?

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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Thank you for the update @Sfotografowani have you tried without the Logitech mouse to see if this issue persists? Do you have another wired mouse to test with, or does this happen when NO mouse is attatched?

 

If it doesn't happen with other mouse, we suggest you contact Logitech to see if they have any driver updates.

 

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