photoshop problem moving image window 11

Forum|Forum|2 years ago
January 17, 2024
3 replies
397 views

I've been having this problem with photoshop for a while now.
When I open a new image usually tif file when moving inside the image it suddenly freezes. 
the program actually continues to run extremely slowly but it works and if I open a new image 
I have the possibility to work with it. describing the problem specifically...
I open a tif file I start by enlarging the image and use the tools then with the space bar
I move to another point and there the image freezes and I can no longer scroll the image.
I can change the instruments but everything happens very slowly.
 I've tried everything, I even installed Windows 11 from scratch. Help me, I'm desperate

Windows

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F

Federica3484020771j5Author

Participant

I tried on photoshop on two configurations. a laptop with i7 10750h with rtx 2060 16GB ram and 
a laptop with i9 13980hx and an rtx 4070 with 32gb ram but the only way to work is by completely 
deactivating the graphics cards because I tried with both nvidia and intel but the problem doesn't work resolve

out.zip

Bojan Živković11378569

Community Expert

In both cases, you have two GPU units. One of them is integrated with the processor. You should try to disable the integrated GPU units completely, as they can cause problems sometimes.

Bojan Živković11378569

Community Expert

ok but this doesn't solve the problem. I lose all features with the gpu like scroll zoom and other functions. is there no tangible solution? did you see the video I posted?

Disable integrated GPU through OS or Nvidia settings, I am not sugesting to turn of GPU in Photoshop's preferences https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Bojan Živković11378569

Community Expert

I can infer that you may have a low amount of RAM or insufficient scratch disk space. Could you please copy and paste the content of Help > System Info, as previously requested by @Trevor.Dennis

Trevor.Dennis

Community Expert

First thing to try with display related issues is Deactivate Native Canvas

If that does work then maybe try Older GPU mode — note we don't know what hardware you are using.

But, it boils down to having the right video card driver.

If still stuck, go Help > System Info > Copy and paste to this thread.

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